Holden Heights

Positive Reviews:

• Employees express pride in working at Holden Heights, highlighting efforts to improve the community and ensure resident safety.
• New management has brought about positive changes, raising hopes for the building's future.
• Some staff members enjoy their work, particularly in providing therapy and building relationships with residents and families.
• One family found the facility to be a cost-effective and pleasant option for end-of-life care, appreciating the cleanliness and friendly staff.
• Visitors and staff note some positive aspects, such as good care for Alzheimer's patients and a welcoming environment on certain floors.

Negative Reviews:

• Several complaints about bed bugs, lack of basic amenities like towels and washing machines, and broken elevators.
• Reports of poor management, including unprofessional behavior and wrongful termination of employees.
• Concerns about resident safety and care, including unaddressed falls and injuries, and allegations of fraud.
• Staff described as lazy and unprofessional, with issues of theft and lack of accountability.
• Facility criticized for being unclean, infested with bugs, and generally unfit for residents.

Mixed Reviews:

• Some reviewers acknowledge efforts to improve but note systemic problems and areas needing improvement, such as food quality.
• While some families are satisfied with the care provided, others strongly advise against placing loved ones in the facility due to negative experiences.