Holbrook Decatur

Overall, the reviews for Holbrook of Decatur highlight a generally positive experience for residents and their families. Many reviews praise the beautiful facilities, the range of amenities, and the exceptional staff who are described as caring, professional, and attentive to residents' needs. Activities and events, even during challenging times like the pandemic, are appreciated for keeping residents engaged and entertained.

Specific highlights include the cleanliness and inviting nature of the place, the compliance with safety protocols, and the personalized care that makes residents feel valued. The technology and luxury amenities such as pools and in-house theatre add to the comfort and enjoyment of the residents. The concierge-type travel service is also mentioned as a thoughtful touch that sets Holbrook apart.

However, there are some criticisms, particularly regarding the restaurant's food quality and pricing, and some instances of perceived rudeness or lack of assistance from certain staff members. One review mentions a concerning experience with medication management and a lack of follow-up on systemic issues, suggesting room for improvement in management and communication.

Despite these criticisms, many reviews express gratitude for the care provided, especially in the memory care unit, and the sense of community and safety felt by residents and their families. The staff's dedication, especially in providing a loving and respectful environment for those in full-time care, is frequently commended.

In summary, while there are areas for improvement, Holbrook of Decatur is largely seen as a wonderful place for seniors, offering a blend of luxury, safety, and a caring community that makes residents feel at home.