Hilltop Manor West

Positive Reviews:

• Many reviewers appreciate the caring staff, good food, and variety of activities including puzzles, bingo, church, and exercise.
• Facilities are described as clean, well-maintained, and offering a range of amenities such as beauty salons, wellness facilities, and outdoor courtyards.
• Residents and their families value the sense of community and the effort staff make to go above and beyond in their roles.
• Some reviewers specifically commend the care at the Hilltop Campus, noting it as an excellent choice for both independent and assisted living.
• Activities and social events are highlighted as key benefits, contributing to a vibrant community life.

Negative Reviews:

• A few reviews criticize the nursing care quality and administrative focus on appearances over substantive care.
• Concerns are raised about the high costs and the impact of COVID-19 restrictions on residents' well-being and freedom.
• One reviewer expressed dissatisfaction with being charged for two units simultaneously, deeming it unfair and financially burdensome.

Mixed Reviews:

• While many reviews praise the facility and staff, some note areas for improvement such as cleanliness of certain areas and the size of rooms.
• The impact of COVID-19 on activities and resident freedom was a common concern, though some acknowledged the efforts made under difficult circumstances.

Overall, the majority of reviews for the senior living facilities are positive, with particular praise for the caring staff, range of activities, and quality of facilities. However, there are concerns regarding costs and specific issues related to care quality and administrative decisions.