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Hilltop Healthcare
2501 Rice Lake Road, Duluth, MN 55811
For Pricing & Availability
(800) 780-8101To Reach a Resident
(218) 625-6400Estimated Pricing
Price Comparison
Hilltop Healthcare Description
Hilltop Healthcare is a community that offers memory care, hospice, skilled nursing and rehabilitation and is about 2.5 miles outside Duluth, Minnesota. Residents who live at the facility are able to choose from a range of room layouts.
The community has an average rating of 6 out of 10 making it the 20th highest rated community in the city out of 21 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Duluth
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Duluth
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviews describe the facility as understaffed and dirty, with instances of residents being left unattended in unsanitary conditions.
- Complaints about residents not receiving proper care, including not being fed properly, left in soiled diapers, and ignored when in need of assistance.
- Issues with billing, room cleanliness, and laundry service were mentioned, including rooms not being cleaned for extended periods.
- Some reviews highlighted communication issues with staff, including not understanding English and not responding to urgent health concerns.
- Concerns about the facility not adhering to proper protocols for contagious diseases and having inadequate privacy for residents.
- One review mentioned psychological abuse and dishonesty regarding financial statements and personal freedom.
Positive Reviews:
- A few reviews praised the facility for its cleanliness and the caring nature of the staff.
- Some individuals had personal positive experiences, including recovering from a coma and receiving good physical therapy.
- One review highlighted the facility as a great place to work, with a fulfilling atmosphere and supportive colleagues.
- Family members of some residents expressed gratitude for the compassionate and professional care provided.
Mixed Reviews:
- While some reviews commend the staff and facility, others strongly criticize the level of care and cleanliness, suggesting a varied experience among residents and visitors.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 1
Long-term quality measure rating:
1
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: Aug. 1, 1986
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 140
Total current residents: 123
Facility is located in a hospital: No
Special Focus Status Candidate: Yes
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 26
Number of
substantiated complaints: 9
Number of payment denials: 1
Number of fines: 5
Total cost of fines: $138094
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-03 | 2022-04-01 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-03-03 | 2022-03-31 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-03-01 | 2022-12-21 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2022-03-01 | 2022-12-21 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-03-01 | 2022-03-24 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-03-01 | 2022-03-22 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-03-01 | 2022-03-21 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2022-03-01 | 2022-03-21 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-03-01 | 2022-03-21 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-03-01 | 2022-03-23 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-03-01 | 2022-12-21 | D | Smoke Deficiencies | Install properly constructed windows in hallway walls or doors. |
| 2022-03-01 | 2022-03-21 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-03-01 | 2022-04-01 | F | Electrical Deficiencies | Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel. |
| 2022-03-01 | 2022-03-21 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-03-01 | 2022-03-22 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-09-11 | 2019-11-05 | F | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2018-08-22 | 2018-10-02 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-11-17 | 2022-11-19 | F | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-08-19 | 2022-08-25 | J | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-08-04 | 2022-08-19 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-03-03 | 2022-04-01 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-03-03 | 2022-04-01 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-03-03 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-03-03 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-03-03 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-03 | 2022-04-04 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-03-03 | 2022-04-04 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2021-11-03 | 2021-11-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-09-22 | 2021-10-08 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-09-10 | 2021-10-08 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-09-10 | 2021-10-08 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-08-03 | 2021-09-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-09-18 | 2019-11-05 | K | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2019-09-18 | 2019-11-05 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-09-18 | 2019-11-05 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-09-18 | 2019-12-07 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-09-18 | 2019-11-05 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2019-09-18 | 2019-11-05 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-09-18 | 2019-11-05 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-09-18 | 2019-11-05 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-09-18 | 2019-11-05 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-09-18 | 2019-12-07 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2019-09-18 | 2019-11-05 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-09-18 | 2019-11-05 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-09-18 | 2019-11-05 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-09-18 | 2019-11-05 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-09-18 | 2019-11-05 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-09-18 | 2019-11-05 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-09-18 | 2019-11-05 | J | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-09-18 | 2019-11-05 | D | Nursing and Physician Services Deficiencies | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2020-12-16 | 2021-01-08 | K | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-08-19 | 2020-09-28 | L | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-06-24 | 2021-07-28 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-03-10 | 2021-04-21 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). |
| 2021-03-10 | 2021-04-21 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2021-01-19 | 2021-02-04 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-01-19 | 2021-02-04 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-12-10 | 2021-01-06 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2020-11-05 | 2020-12-18 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-09-24 | 2020-10-07 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-09-04 | 2020-10-07 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-09-04 | 2020-10-07 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-08-21 | 2020-09-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-08-23 | 2018-10-02 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-08-23 | 2018-10-02 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2018-08-23 | 2018-10-02 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-08-23 | 2018-10-02 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2018-08-23 | 2018-10-02 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-08-23 | 2018-10-02 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2018-08-23 | 2018-10-02 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-08-23 | 2018-10-02 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2018-08-23 | 2018-10-02 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2018-08-23 | 2018-10-02 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| 2018-08-23 | 2018-10-02 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-08-23 | 2018-10-02 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2018-08-23 | 2018-10-02 | D | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2018-08-23 | 2018-10-02 | D | Nutrition and Dietary Deficiencies | Provide special eating equipment and utensils for residents who need them and appropriate assistance. |
| 2018-08-23 | 2018-10-02 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-08-23 | 2018-10-02 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2018-08-23 | 2018-10-02 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-06-13 | $12,350 |
| 2019-09-18 | $234,601 |
| 2020-01-08 | $106,603 |
| 2020-07-22 | $30,000 |
| 2020-07-22 | $9,610 |
| 2020-11-05 | $44,770 |
| 2021-08-03 | $39,765 |
| 2022-03-03 | $15,000 |
| 2022-08-04 | $35,390 |
| 2022-11-15 | $3,145 |
| 2022-11-15 | $3,169 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-07-22 | 26 |
| 2020-11-05 | 12 |
What is in the Neighborhood
- The closest city is Duluth which is 2.5 miles away and has a population of 86,110 (large town).
- The average income is $77,877, which is high compared to other zip codes.
- Weather
- High Temperature: 71
- Low Temperature: 13
- Average Temperature: 42.5
- Day Breakdown: The area gets 107 days of rain, 96 days of snow and 160 days of sun
- Precipitation: 1.7 inches a year
- The median age is 34.7 years old, average compared to other cities.
- 5.82% of the population are Veterans which is a high percentage of Veterans compared to other cities.
- 2.62% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 1% Asian, 4% Black or African-American, 2% Hispanic or Latino, and 89% White.
- The crime rate is 5.72 per 100 people which is high compared to other cities.
- Violent Crime: 1.0 incidents per 100 people
- Property Crime: 3.8 incidents per 100 people
- Drug-Related Crime: 0.22 incidents per 100 people
- The average life expectancy in zip code is 78.25 years old, which is average compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Cub Foods
1.3 miles awaySuperOne
1.5 miles awayALDI
1.9 miles awaySuper One Foods
2.0 miles awayCostco
2.1 miles awayNone Found
Bus Stations
Chris Jensen @ Rice Lake
0.2 miles awayChris Jensen at Rice Lake
0.2 miles awayCampus Park Housing
0.2 miles awayArrowhead Rd @ Rice Lake
0.4 miles awayArrowhead Rd @ Blackman
0.5 miles awayBanks
Northern Communities Credit Union
0.5 miles awayHarbor Pointe Credit Union
1.3 miles awayWells Fargo
1.4 miles awayDuluth Teachers Credit Union
1.4 miles awayU.S. Bank
1.4 miles awayHospitals
Aftenro Home
1.7 miles awayEssentia Health Saint Mary's Medical Center
2.1 miles awaySaint Lukes Hospital
2.3 miles awaySOON TO COME
2.4 miles awayEssentia Health St. Mary's Hospital-Superior
8.2 miles awayPharmacies
Walgreens
1.4 miles awayCVS Pharmacy
1.9 miles awayWalmart Pharmacy
2.7 miles awayFalks Pharmacy
3.3 miles awayEssentia Health-Superior Pharmacy
8.3 miles awayDentists
Mount Royal Dental
2.6 miles awayPiedmont Dental
2.7 miles awaySuperior Family Dentistry
6.6 miles awayFamily Dentistry
8.1 miles awayBluestone Oral & Maxillofacial Surgery
16.4 miles awayParks
Chester Park
1.3 miles awayDuluth Heights
1.5 miles awayChester Bowl
1.6 miles awayDuluth
1.6 miles awayHartley Park
1.7 miles awayNone Found
Shopping
Miller Hill Mall
1.6 miles awayVillage Square
1.9 miles awayBurning Tree Plaza
2.0 miles awayHermantown Square
4.3 miles awayBelknap Plaza
7.0 miles awayCulture
Mitchell Auditorium
1.0 miles awaySaint Scholastica Theatre
1.1 miles awayMarshall Performing Arts Center
2.1 miles awayWeber Music Hall (WMH)
2.2 miles awayNorShor Theatre
2.5 miles awayRestaurants
Crooked Pint
1.4 miles awayOlive Garden
1.4 miles awayTexas Roadhouse
1.4 miles awayBuffalo Wild Wings
1.5 miles awayPerkins
1.5 miles awayGet exact pricing & check availability
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