Hillside Springs

Positive Reviews:

• Some reviewers have praised the Culinary Department for its great teamwork and the positive changes brought by the new Culinary Director, including improved food quality and presentation.
• Several family members have expressed satisfaction with the care their loved ones received, highlighting the staff's attentiveness and the facility's ability to meet residents' needs.
• Aspen Village has been described as a well-maintained, clean, and warm environment, with a variety of activities available for residents.
• Some reviewers noted the facility's efforts in post-Covid protocols and the positive atmosphere among residents and staff.
• The facility has been commended for its affordability and the quality of life it offers to residents, with one reviewer noting significant improvements in their relative's physical and emotional health.

Negative Reviews:

• Several reviews criticized the management and care quality, with complaints about neglect, poor hygiene, and lack of professional certification among staff.
• Concerns were raised about the facility's cleanliness and maintenance, with reports of pests and inadequate housekeeping.
• Some reviewers expressed dissatisfaction with the staffing levels and treatment of staff, mentioning issues with underpayment, understaffing, and lack of proper breaks.
• There were complaints about the facility's policies and practices, including medication management and emergency response.
• A specific complaint mentioned the recent policy change regarding cable TV service charges for new residents, highlighting a perceived inequality.

Mixed Feedback:

While some reviews highlight the facility's strengths, particularly in the culinary department and staff attentiveness, others raise serious concerns about management, care quality, and facility maintenance. Prospective residents and their families may want to consider these mixed reviews carefully.