Hillside Heights Rehabilitation Suites

Positive Reviews:

• Many reviewers praise the professionalism and caring nature of the staff.
• Several experiences highlight the cleanliness and friendliness of the facility, even during challenging times like COVID.
• Rehabilitation services, including therapy, received high marks for effectiveness and quality.
• Some reviewers specifically appreciated the facility's design, management, and the quality of food provided.
• There are mentions of the staff being very helpful and addressing concerns promptly.
• A traveling CNA described it as the best facility they have worked at, praising both the staff and the residents.

Negative Reviews:

• There are serious concerns about patient care, including allegations of negligence leading to harm and even death.
• Some reviewers reported issues with medication management and a lack of transparency from the staff.
• Complaints about staff behavior, including rudeness and unprofessionalism, were noted.
• There were instances of personal belongings going missing, raising concerns about security and management.
• One reviewer expressed frustration over the perceived lack of attention and care from the nursing staff.

Mixed Reviews:

• While many reviews commend the facility for its cleanliness and staff friendliness, others highlight significant issues with patient care and staff behavior.
• The quality of rehabilitation services was frequently praised, but there were also reports of problems with nursing care.