Hillhaven

The reviews for Hill Haven senior living facility present a mixed picture, with some expressing deep dissatisfaction and others praising the care provided. Several reviewers have raised serious concerns about the facility's handling of COVID-19 protocols, communication issues, and the quality of care, including instances of neglect and misinformation. One reviewer blamed the facility for their father's death due to alleged protocol breaches during the pandemic. Others complained about delays and issues with visiting their loved ones, poor communication from the staff, and a lack of compassion and professionalism, including unaddressed falls and inadequate discharge planning.

Conversely, some reviews highlight positive experiences, noting instances of excellent care, particularly from named staff members who showed exceptional dedication. These positive reviews mention significant health improvements in residents, commend the facility's cleanliness, and describe the staff as attentive and caring. One reviewer specifically thanked the facility for the care their uncle received, noting his good spirits and the staff's helpfulness.

However, the negative reviews significantly focus on the facility's alleged failures in providing adequate care, with multiple accounts of residents suffering due to neglect, such as untreated bedsores, unaddressed falls, and poor hygiene. The lack of effective communication and perceived dishonesty from the staff were also common themes. Some reviewers explicitly advise against choosing Hill Haven for loved ones, associating their experiences with severe outcomes, including the deterioration of residents' health and, in some cases, death.

On the other hand, the facility was praised for its cleanliness and the quality of its food by some, and a few reviewers expressed gratitude for the care their relatives received, highlighting a stark contrast in experiences and perceptions of the care provided at Hill Haven.