Hillcrest Shadow Lake

Positive Reviews:

• Some reviewers have praised Hillcrest Shadow Lake for its friendly management, caring nursing staff, and overall cleanliness. They appreciate the communication with families and the care provided to their relatives.
• Residents and family members have noted the compassionate care, great food, and the effort made by the staff despite being short-handed.
• The recent renovations have been well-received, with one reviewer looking forward to visiting again.

Negative Reviews:

• Several reviewers have expressed dissatisfaction with the level of care, citing instances of neglect such as residents being left in pain without timely medical checks, poor hygiene, and inadequate response in emergency situations.
• There are complaints about the limited visiting hours for family members, even in critical situations, and a perceived lack of empathy from the administration.
• Understaffing issues have been mentioned, which is a common concern in similar facilities.
• Some reviewers have called for state investigation due to the alleged horrible treatment of residents.

Mixed Feedback:

While some reviewers have had positive experiences, praising the staff and the facility, others have had significantly negative experiences, highlighting issues of neglect, poor management, and inadequate care. The facility seems to have both strong supporters and detractors.