Hillcrest Retirement Community

Negative Reviews:

• Several reviewers describe the facility as poorly maintained, with complaints about leaking roofs and skylights, dark and dirty rooms, and outdated facilities.
• There is significant criticism of the administration, particularly under the ownership of Weston, with claims of unprofessional behavior, lack of care for residents, and a focus on profit over people.
• Staff turnover is frequently mentioned, with long-term staff being terminated and overall low morale among remaining staff.
• Complaints about the quality of food and the slow response to maintenance issues, such as leaking roofs and the time taken to install new flooring.

Positive Reviews:

• A few reviewers express satisfaction with the facility, mentioning the warmth, kindness, and competence of the staff.
• Some reviewers appreciated the facility's cleanliness and the hospitality shown by the staff during tours.
• One review mentions a positive change in administration at one point, with an administrator who was caring and made improvements, though it's noted this administrator eventually left.
• There are mentions of the facility feeling like home and providing a good level of care and communication with families.

Mixed Reviews:

• While some reviews highlight the friendliness and helpfulness of the administration during tours, others criticize the facility's physical condition and the apparent lack of investment in maintenance and updates.
• One review gives the facility a 3 out of 5 stars, noting cleanliness and competent staff but also mentioning an issue with staff attitude regarding wheelchair storage.