Hillcrest Raleigh At Crabtree Valley

Summary of Reviews for Hillcrest Rehabilitation Facility:

• Several reviewers express serious concerns about neglect, improper medication administration, and inadequate dietary considerations, particularly for patients with specific health needs like diabetes.
• Complaints include unattended call bells, poor cleanliness, and a lack of follow-up on promised post-discharge care, such as home visits by physical therapists and provision of necessary equipment like walkers.
• Some employees and former employees highlight issues with staff behavior, including neglect of duties and unfair treatment, though there are mentions of outstanding CNAs and hardworking nurses.
• On a positive note, many reviewers praise the therapy department, describing the physical and occupational therapy programs as excellent, with professional and patient-friendly staff.
• There are mixed reviews about the food, with some finding it satisfactory and others criticizing it for not meeting health requirements.
• The facility's cleanliness and management receive mixed feedback, with some noting clean rooms and responsive management, while others report uncomfortable conditions and inadequate administrative actions.
• Visitation policies during COVID-19 and efforts to increase the number of private rooms are mentioned, indicating an attempt to adapt to patient needs and safety concerns.
• Despite the criticisms, there are accounts of positive experiences, with patients returning from rehab significantly improved, and families choosing Hillcrest for its caring staff and effective rehabilitation services.

Overall, the reviews of Hillcrest Rehabilitation Facility present a mixed picture, with significant concerns about patient care and staff behavior alongside commendations for its therapy programs and some caring staff members.