Hillcrest Millard

Positive Reviews:

• Many reviewers praised Hillcrest for its exceptional care, cleanliness, and the professionalism of its staff. Patients felt respected and well-cared for during their stays.
• The rehabilitation program received high marks for helping patients recover and return home, with specific praise for the physical therapy and occupational therapy teams.
• The food and dietary accommodations were generally well-received, with the kitchen staff making efforts to fulfill patient requests.
• Some reviewers highlighted the cleanliness of the facility, including the rooms and common areas, and the overall pleasant environment.
• The hospice nurses were specifically commended for their amazing care, receiving high praise from family members.
• Management and leadership teams were noted for their commitment to quality care and enhancing the lives of aging adults.

Negative Reviews:

• Several reviews criticized the facility for poor patient care, including long wait times for assistance, unattended medical needs, and lack of basic hygiene care.
• Communication issues were a common complaint, with families feeling uninformed about their loved one's care and experiencing difficulty in getting responses from staff.
• There were reports of negligence, including failure to respond to emergency health changes, leading to severe consequences.
• Cleanliness and maintenance of the facility were criticized by some, noting unclean rooms and unattended common areas.
• Concerns were raised about the safety and appropriateness of care for patients with cognitive issues or those at risk of falling.

Mixed Reviews:

• While some reviewers found the facility and its amenities, including the food, to be satisfactory, others felt that the level of care did not meet their expectations.
• The effectiveness and responsiveness of the nursing and CNA staff were viewed differently across reviews, with some praising their hard work and others noting significant areas for improvement.