Hillcrest Memory Care Living

Positive Experiences:

• During COVID, the facility was praised for its attentiveness and thorough screening process, making families feel at ease.
• Some families experienced exceptional care, noting that the staff went above and beyond in providing attention and comfort to their loved ones, especially towards the end of life.
• The combination of assisted living and memory care in one facility was highlighted as beneficial, with one resident showing improvement and happiness.
• The facility was described as secure, clean, well-maintained, and having a pleasant environment, with staff being accommodating, knowledgeable, and pleasant.

Negative Experiences:

• One review expressed disappointment over the lack of condolences from the facility after a resident's passing, despite the high cost of care.
• Concerns were raised about the level of cleanliness, with reports of bad odors and residents appearing unkempt.
• Some reviews criticized the management and staff for being unprofessional and rude, with one mentioning a negative interaction with the director.
• There were suggestions for improvements in resident care, including more frequent cleaning, better fall prevention measures, and more personalized attention during the initial adjustment period.
• Issues with payment to vendors and contractors were mentioned, indicating potential administrative or financial management problems.

Mixed Feedback:

• While some reviews praised the care and environment provided by the facility, others highlighted significant areas for improvement, particularly in staff professionalism, cleanliness, and administrative practices.