Hillcrest Grand Lodge Assisted Living

Summary of Reviews for HC Grand Lodge and Hillcrest Country Estates:

• Some reviewers express concerns about the facility prioritizing profit over resident care, and advise asking thorough questions before choosing it as a "forever home" for loved ones.
• Positive experiences highlight excellent care, particularly in the York unit and during rehab stays, with staff described as loving, respectful, and professional.
• Visitors and residents appreciate the amenities offered, such as superb dining experiences, wellness programs, educational classes, and a variety of physical activities including yoga and aqua fit classes in a saltwater pool.
• One resident praises the pet-friendly policy and the welcoming environment for therapy dogs, despite facing some challenges with other residents and administrative support.
• Critiques include inconsistent food quality and quantity, nonresponsive maintenance staff, and a perceived lack of respect and follow-up from staff on resident issues.
• Despite some negative experiences, including a serious complaint about lack of medical attention and compassion, others find the community and its staff to be friendly, helpful, and conducive to a comfortable living environment.
• The facility is noted for its beautiful campus, a variety of planned activities, and amenities such as libraries, dining rooms, and transportation services, though some residents have had issues with maintenance and administrative responsiveness.

Overall, reviews for HC Grand Lodge and Hillcrest Country Estates are mixed, with many residents and their families appreciating the care and amenities provided, while others express significant concerns about management and staff behavior.