Hillcrest Convalescent Center

Reviews of Hillcrest have shown a mixed range of experiences from both employees and residents or their families. Some employees have expressed concerns over being overworked, underpaid, and witnessing a decline in the quality of care over the years. There are reports of outdated technology and facilities, and a lack of support from management. Concerns about patient care, including neglect and abuse, have been raised, alongside issues with staffing levels and responsiveness.

On the other hand, there are positive remarks about the physical therapy (PT) and occupational therapy (OT) services, with some reviewers noting excellent rehabilitation support. The activities, food, dining room, and the overall atmosphere of the facility have been praised for being welcoming and well-maintained. Some staff members, including nurses, aides, and the activities director, have been highlighted for their dedication and responsiveness, though there are also reports of some staff being less attentive or professional.

Family members of residents have shared mixed experiences, with some noting excellent care and others expressing dissatisfaction with aspects such as room cleanliness, meal quality, and medication management. The physical environment of the facility has been described as clean, beautifully decorated, and homely, contributing to a positive atmosphere.

Overall, while there are areas of concern that need attention, particularly regarding staffing and patient care, there are also aspects of Hillcrest that are appreciated by residents and their families, such as the rehabilitation services and the facility's environment.