📞 Call for pricing and availability: (800) 780-8101

Hillcrest Commons Nursing & Rehabilitation Center

169 Valentine Road, Pittsfield, MA 01201

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
My image My image

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 445-2300

Estimated Pricing

Studio
Estimated $5,628

Price Comparison

  • Average City Price: $5,622
  • Average State Price: $5,981
  • Average National Price: $5,673


  • Hillcrest Commons Nursing & Rehabilitation Center Description

    Hillcrest Commons Nursing & Rehabilitation Center is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Pittsfield, Massachusetts. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 5.9 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Pittsfield

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Pittsfield

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Pittsfield


    Community Reviews

    5.5
    Hillcrest Commons Nursing & Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 74 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Pittsfield
  • Ranking in State: 595 out of 664 communities in MA
  • Food and Dining D

    Facility and Grounds A

    Care B

    Staff A

    Cleanliness B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews for Hillcrest Commons Nursing and Rehab Center show a wide range of experiences. Some reviewers praise the facility for its cleanliness, spacious environment, excellent physical therapy department, and attentive staff. They highlight the compassionate care provided by specific staff members, the quality of the food, and the overall professionalism and kindness towards both residents and their families. These positive experiences have led some to highly recommend Hillcrest Commons for rehabilitation and nursing care.

    However, other reviews express serious concerns about the facility, including allegations of neglect, abuse, and unprofessional behavior. Some reviewers report instances where their loved ones were left unattended, experienced poor hygiene care, or suffered from bed sores due to neglect. There are also complaints about the facility being severely understaffed, which has led to inadequate care and attention for the residents. Concerns about the quality of the food and the loss of personal belongings without reimbursement have been mentioned as well.

    Several reviewers have called for investigations into the facility's practices, citing severe neglect and unprofessional administration. They describe the administration as unresponsive and accuse them of covering up incidents rather than addressing them. Some have experienced issues with communication, particularly with social workers, and feel that the staff is more focused on their phones than on providing care.

    Despite these negative experiences, there are also accounts of staff members going above and beyond to provide care and comfort to the residents and their families. Some family members express gratitude for the special care their loved ones received and the peace of mind it brought them.

    In summary, while there are numerous accounts of positive interactions and satisfactory care, there are also significant concerns about neglect, unprofessional behavior, and inadequate staffing at Hillcrest Commons Nursing and Rehab Center. Prospective residents and their families may want to consider these reviews carefully when making decisions about care.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.


    Health

    24-hour skilled nursing teams

    Specialized clinical capabilities

    Occupational therapy, physical therapy and speech therapy available on-site seven days a week

    Orthopedic rehabilitation for joint replacement, knee replacement, hip replacement, fractures, and degenerative joint diseases

    Stroke rehabilitation

    Neurological care for progressive conditions such as Parkinson’s, multiple sclerosis (MS), and ALS (Lou Gehrig’s disease)


    Services

    Assistance with activities of daily living

    24-hour nursing care and supervision

    Grooming

    Medications

    Nurse practitioner

    Therapy services


    Activities

    Music and sing-alongs

    Book club

    Cooking and baking

    Tai Chi

    Gentle exercises

    Arts and crafts


    Community Amenities

    Beauty/barber shop for your convenience (additional fee)

    Day rooms on each unit for time alone or with family

    Spacious rehabilitation gym with state-of-the-art equipment and professional rehab services available seven days a week

    Laundry service

    Library

    Rehabilitation center


    Room Amenities

    Bathroom equipped with accessibility features

    Flat-screen television with free DIRECTV®

    Free telephone service

    Free Wi-Fi

    Microwave

    Private bathroom


    Dining

    Delicious, nutritious meals and snacks

    Extensive room service menu with flexible delivery times

    Specialized and modified diets

    Dining room

    Guest meals

    Dining experiences


    Pet

    Pets



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 2
    Quality measure rating: 3
    Long-term quality measure rating: 2
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: July 31, 1995
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 265
    Total current residents: 215
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 6
    Number of payment denials: 0
    Number of fines: 4
    Total cost of fines: $225225


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-12-18 2020-01-03 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-12-18 2020-01-03 E Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-07 2023-07-07 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-06-07 2023-07-07 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2023-06-07 2023-07-07 D Infection Control Deficiencies Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    2022-06-14 2022-07-22 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-06-14 2022-07-22 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2022-06-14 2022-07-22 E Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2022-06-14 2022-07-22 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2022-06-14 2022-07-22 F Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.
    2022-06-14 2022-07-22 B Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2022-06-14 2022-07-22 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-06-14 2022-07-22 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2022-06-14 2022-07-22 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-06-14 2022-07-22 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-06-14 2022-07-22 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-06-14 2022-07-22 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-14 2022-07-22 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-06-14 2022-07-22 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-06-14 2022-07-22 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2022-06-14 2022-07-22 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-06-14 2022-07-22 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-06-14 2022-07-22 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-06-14 2022-07-22 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-06-14 2022-07-22 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-07-27 2022-08-08 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-27 2022-03-07 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-12-29 2022-02-08 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-12-29 2022-02-08 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-12-29 2022-02-08 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-12-29 2022-02-08 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-08-26 2021-08-11 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-08-26 2021-08-11 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-08 2021-08-09 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2021-07-08 2021-08-09 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-07-08 2021-08-09 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2021-07-08 2021-08-09 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2021-07-08 2021-08-09 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-07-08 2021-08-09 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-05-11 2021-06-03 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-05-11 2021-06-03 K Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-05-11 2021-06-03 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-05-11 2021-06-03 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-05-11 2021-06-03 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-05-11 2021-06-03 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-05-11 2021-06-03 K Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-05-11 2021-06-03 K Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-05-11 2021-06-03 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-09-29 2020-11-12 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-10-18 2019-12-01 B Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2019-10-18 2019-12-01 B Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2019-10-18 2019-12-01 B Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2019-10-18 2019-12-01 C Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-10-18 2019-12-01 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-10-18 2019-12-01 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-10-18 2019-12-01 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-10-18 2019-12-01 G Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-10-18 2019-12-01 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-10-18 2019-12-01 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-10-18 2019-12-01 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-10-18 2019-12-01 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2019-10-18 2019-12-01 G Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2019-10-18 2019-12-01 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2019-10-18 2019-12-01 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-10-18 2019-12-01 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-10-18 2019-12-01 E Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Fines

    Fine Date Fine Amount
    2018-03-29 $9,363
    2018-08-07 $14,895
    2019-10-18 $33,179
    2020-07-09 $9,750
    2021-05-11 $92,580
    2021-08-26 $14,508
    2021-12-29 $176,750
    2021-12-29 $114,888
    2022-06-14 $3,250

    What is in the Neighborhood

    General Area Overview
    • The closest city is Pittsfield which is 1.8 miles away and has a population of 43,303 (mid sized town).
    • The average income is $59,544, which is average compared to other zip codes.
    • Weather
      • High Temperature: 73
      • Low Temperature: 25
      • Average Temperature: 48.9
      • Day Breakdown: The area gets 156 days of rain, 63 days of snow and 145 days of sun
      • Precipitation: 2.5 inches a year

    Health and Safety Overview
    • The crime rate is 4.57 per 100 people which is high compared to other cities.
      • Violent Crime: 1.15 incidents per 100 people
      • Property Crime: 2.73 incidents per 100 people
      • Drug-Related Crime: 0.14 incidents per 100 people
    • The average life expectancy in zip code is 80.25 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Big Y
    1.2 miles away
    Price Rite
    3.2 miles away
    Stop & Shop
    3.5 miles away
    Guido's Fresh Marketplace
    3.5 miles away
    Market 32
    3.7 miles away

    Transportation

    Pittsfield
    1.3 miles away

    Bus Stations

    Hillcrest Campus/BMC
    0.2 miles away
    Lakeway @ Valentine
    0.4 miles away
    West @ Valentine
    0.5 miles away
    Onota @ Linden
    0.8 miles away
    Pittsfield Plaza
    1.1 miles away

    Banks

    Berkshire Bank
    1.4 miles away
    Citizens Bank
    3.5 miles away
    Trustco Bank
    3.8 miles away
    Greylock Credit Union
    3.8 miles away
    Lenox Bank
    7.0 miles away

    Hospitals

    Berkshire Medical Center Hillcrest Campus
    0.1 miles away
    Berkshire Medical Center
    1.4 miles away
    Austen Riggs Center
    12.1 miles away
    Fairview Hospital
    19.1 miles away
    Berkshire Health North
    19.1 miles away

    Pharmacies

    CVS Pharmacy
    3.8 miles away
    Lenox Village Integrative Pharmacy
    7.1 miles away
    Rite Aid
    14.1 miles away
    Price Chopper
    17.5 miles away
    Youngs Pharmacy & General Store
    18.6 miles away

    Dentists

    Great Expressions Dental Centers
    3.8 miles away
    Karen Lartin Family Dentistry
    17.4 miles away
    Mark Pullano Family Dentistry
    17.5 miles away
    Eastview Dental Associates
    19.9 miles away
    Family Dentistry
    21.6 miles away

    Parks

    Burbank Park
    0.1 miles away
    Coolidge Park
    0.4 miles away
    Coolidge Playground
    0.5 miles away
    Tierney Conservation Area
    0.6 miles away
    Wahconah Park
    0.8 miles away

    Places of Worship

    Quaker Meeting House
    14.0 miles away

    Shopping

    Lee Premium Outlets
    11.4 miles away
    Barrington Plaza
    17.5 miles away

    Culture

    Lichtenstein Center for the Arts
    1.5 miles away
    Lenox Community Center
    7.1 miles away
    West Street Theater
    7.1 miles away
    Berkshire Performing Arts Center
    7.3 miles away
    Koussevitsky Music Shed
    7.7 miles away

    Restaurants

    PortSmitt's
    1.4 miles away
    Eat on North
    1.4 miles away
    District Kitchen
    1.4 miles away
    Hot Harry's Fresh Burritos
    1.4 miles away
    Shiro Sushi Lounge
    1.4 miles away

    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.


    Google map of Hillcrest Commons Nursing & Rehabilitation Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



    Senior Housing Articles

    How to pay for assisted living

    Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...

    Read More
    Independent Living vs. Assisted Living

    Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...

    Read More
    Assisted Living vs. Nursing Homes

    Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...

    Read More