Highlands On The East Side

The Highlands has received a variety of reviews from visitors, residents, and staff, highlighting both its strengths and areas for improvement. Many have praised the facility for its welcoming and caring environment, delicious food, and the quality of care provided to residents. Family members have expressed satisfaction with the transition of their loved ones to assisted living, noting the safety, kindness, and overall happiness of their family members residing at The Highlands.

Visitors have remarked on the friendly and accommodating staff, the clean and home-like atmosphere, and the engaging activities available for residents. The facility has been described as inviting, modern, and not overwhelmingly big, with an exceptional memory care program. The staff, including the resident care director and the Director of Nursing, have been commended for their dedication, supportiveness, and ability to make the facility feel like home.

However, some reviews have pointed out concerns regarding the facility's management and staff practices. Issues such as inadequate hand hygiene, food poisoning incidents, and dissatisfaction with the level of care have been mentioned. Additionally, some staff members have expressed feeling overburdened with responsibilities and criticized the management for a lack of support and compassion towards both employees and residents.

Despite these criticisms, many reviews highlight the positive impact The Highlands has had on the lives of its residents and their families. The staff's kindness, intelligence, and problem-solving skills have been particularly appreciated, contributing to the improved health and happiness of residents.

In summary, while The Highlands has been lauded for its care, environment, and staff, there are areas that could benefit from improvement. The facility remains a recommended option for those seeking assisted living care, with many expressing gratitude for the positive changes and support provided to their loved ones.