📞 Call for pricing and availability: (800) 780-8101

Highlands Health & Rehabilitation Center

3549 Norriswood, Memphis, TN 38111

Memory Care Hospice Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(901) 325-7820

Estimated Pricing


Price Comparison

  • Average City Price: $5,891
  • Average State Price: $5,388
  • Average National Price: $5,673


  • Highlands Health & Rehabilitation Center Description

    Highlands Health & Rehabilitation Center is a community that offers memory care, hospice, respite care, skilled nursing and rehabilitation and is about 6.3 miles outside Memphis, Tennessee. Residents who live at the facility are able to choose from a range of room layouts.

    The community has an average rating of 4 out of 10 making it the 50th highest rated community in the city out of 52 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Memphis

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Memphis


    Community Reviews

    4
    Highlands Health & Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 43 reviews across the web

    Ranking

  • Ranking in City: 52 out of 53 communities in Memphis
  • Ranking in State: 698 out of 701 communities in TN
  • Facility and Grounds B

    Care B

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns:

    • Some staff members are described as hardworking and pleasant, though a bit guarded due to scrutiny.
    • Negative experiences include a lack of promised care, such as physical therapy and basic hygiene, leading to health complications and legal actions against the facility.
    • Concerns about the facility's ability to provide adequate resources and fulfill promises to residents and their families, with some reporting unmet care needs and financial disputes.
    • Positive remarks from an employee who appreciates the facility's Christian values and leadership, suggesting that not all experiences are negative.
    • Several reviews criticize the facility for negligence, poor hygiene, and unprofessional behavior towards residents and their families, with some calling for regulatory intervention.
    • On the positive side, some reviews commend the facility for its caring staff and professional management, suggesting that experiences can vary widely.
    • Complaints about management changes leading to a decline in care quality and communication issues, with some suggesting the facility has room for improvement.
    • One physician shared a positive experience regarding the care provided to a difficult patient, highlighting the facility's capability in certain areas.
    • Warnings against employment and placement of loved ones at the facility due to alleged incompetence and neglect.
    • Despite the criticisms, there are mentions of loving and caring aspects of the facility, suggesting that experiences can be highly individual.

    In summary, while there are instances of praise for certain aspects of the facility, a significant number of reviews raise concerns about the quality of care, management, and overall experience. Prospective residents and their families are advised to thoroughly investigate and consider all feedback.


    Reviews

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    Health

    Short and Long-Term Nursing Care

    Ostomy Care and Training

    Dementia Care

    Respite Care

    IV Therapy

    Wound Care


    Services

    Housekeeping and laundry service

    Short-term respite stays

    Spiritual services


    Activities

    Daily activities such as art, music, social gatherings and pet visits

    Music programs

    Bingo

    Recreational and social activities


    Community Amenities

    Library

    Courtyard

    Community garden

    Family visitation room

    A barber/beauty salon

    Porch


    Room Amenities

    Cable television

    Wireless Internet


    Dining

    Three delicious and nutritious meals daily


    Transportation

    Transportation Services

    Scheduled transportation



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 2
    Long-term quality measure rating: 4
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: June 25, 1984
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 180
    Total current residents: 141
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 7
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 4
    Total cost of fines: $32177


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-08-08 2022-09-19 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2022-08-08 2022-09-19 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-08-08 2022-08-31 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2022-08-08 2022-08-08 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-10-21 2019-11-15 D Emergency Preparedness Deficiencies Establish an Emergency Preparedness Program (EP).
    2019-10-21 2019-12-24 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-10-21 2019-12-24 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2019-10-21 2019-11-13 D Smoke Deficiencies Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
    2019-10-21 2019-11-15 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-10-21 2019-11-15 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-10-21 2019-12-24 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-10-21 2019-12-24 D Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2019-10-21 2019-11-15 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2019-10-21 2019-12-24 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-10-21 2019-11-15 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-10-21 2019-11-15 D Gas, Vacuum, and Electrical Systems Deficiencies Have power receptacles that are properly grounded.
    2019-10-21 2019-11-15 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-12-03 2019-01-06 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-12-03 2018-12-21 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Fines

    Fine Date Fine Amount
    2017-11-15 $22,840
    2018-01-25 $14,570
    2019-10-22 $8,944
    2020-08-17 $650
    2020-12-23 $8,661
    2020-12-23 $8,800
    2022-02-18 $12,977
    2022-08-11 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Memphis which is 6.3 miles away and has a population of 655,770 (medium sized city).
    • The average income is $75,318, which is high compared to other zip codes.
    • Weather
      • High Temperature: 84
      • Low Temperature: 43
      • Average Temperature: 65.0
      • Day Breakdown: The area gets 175 days of rain, 3 days of snow and 185 days of sun
      • Precipitation: 2.8 inches a year

    Demographic Overview
    • The median age is 34.1 years old, low compared to other cities.
    • 4.76% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 6.61% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 2% Asian, 60% Black or African-American, 6% Hispanic or Latino, and 29% White.

    Health and Safety Overview
    • The crime rate is 17.05 per 100 people which is very high compared to other cities.
      • Violent Crime: 4.83 incidents per 100 people
      • Property Crime: 9.84 incidents per 100 people
      • Drug-Related Crime: 0.86 incidents per 100 people
    • The average life expectancy in zip code is 74.79 years old, which is very low compared to other zip codes.
    • Air Quality: Good Days 131.0, Moderate Days 45.0, Unhealthy for Sensitive Groups Days 6.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Kroger
    0.7 miles away
    High Point Grocery
    1.7 miles away
    Superlo Foods
    2.3 miles away
    Aldi
    2.5 miles away
    The Fresh Market
    2.7 miles away

    Transportation

    Cleveland Street
    4.4 miles away
    Pauline
    5.0 miles away
    Dunlap
    5.2 miles away
    Orleans
    5.5 miles away
    Danny Thomas
    5.8 miles away

    Bus Stations

    MATA Bus 2
    2.5 miles away

    Banks

    SunTrust
    0.5 miles away
    First Tennessee Bank
    0.6 miles away
    Regions
    0.7 miles away
    Bank of America
    2.0 miles away
    Iberia Bank
    2.3 miles away

    Hospitals

    The Oaks at La Paloma
    3.0 miles away
    The Oaks at La Paloma Treatment Center
    3.1 miles away
    Delta Medical Center
    3.7 miles away
    Methodist Central Hospital
    4.3 miles away
    Baptist Memorial Hospital-Memphis
    4.5 miles away

    Pharmacies

    Walgreens
    0.6 miles away
    CVS Pharmacy
    2.8 miles away
    Rite Aid
    3.4 miles away
    Outpatient Pharmacy
    4.4 miles away
    Madison Pharmacy
    4.6 miles away

    Dentists

    Christ Community Health Services Broad Avenue Dental Center
    2.1 miles away
    Brighton Dental
    3.9 miles away
    Parkway Village Family Dentistry
    4.3 miles away
    Dunn Dental Building
    5.2 miles away
    Meade Moore Pediatric Dentistry
    8.2 miles away

    Parks

    Emeriti Grove
    0.4 miles away
    Sunshine Park
    0.4 miles away
    C. W. Davis Park
    0.6 miles away
    East High Sportsplex
    1.0 miles away
    Chickasaw Gardens
    1.0 miles away

    Places of Worship

    Mason Temple
    6.0 miles away
    First Baptist Church Beale Street
    6.1 miles away

    Shopping

    Oak Court Mall
    1.6 miles away
    High Point Terrace Shopping Center
    1.6 miles away
    Peabody Place
    6.3 miles away
    Hickory Ridge Mall
    6.8 miles away
    Stage Centre
    8.2 miles away

    Culture

    Theatre Building
    0.4 miles away
    Michael D Rose Theatre Lecture Hall
    0.4 miles away
    Theatre Memphis
    2.1 miles away
    Playhouse on the Square
    2.8 miles away
    Circuit Playhouse Box Office
    2.8 miles away

    Restaurants

    Elegant Farmer
    0.3 miles away
    Wang's Mandarin House Express
    0.3 miles away
    Brother Juniper’s
    0.3 miles away
    Jason's Deli
    0.4 miles away
    Perkins
    0.5 miles away

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    Google map of Highlands Health & Rehabilitation Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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