Highland Pointe Health & Rehabilitation Center

Reviews of Highland Pointe reveal a mixed bag of experiences. Some reviewers praise the facility for its overstaffing, which they say leads to excellent patient care and a safe environment for both staff and residents. Many commend the cleanliness of the facility, the attentiveness and caring nature of the staff, and the overall welcoming atmosphere. Positive experiences also highlight the quality of rehabilitation services, with specific mention of the therapy staff being pleasant, accommodating, and encouraging.

On the other hand, there are significant concerns raised by some reviewers. During the pandemic, there were reports of poor communication from the administration and a spread of COVID-19 among employees and residents. Some reviewers describe instances of staff showing a lack of empathy and even being cruel to patients. Concerns about the facility's handling of personal belongings, with reports of theft, and complaints about the quality of care, including neglect and unprofessional behavior, were also noted. Issues with cleanliness, medication management, and overall patient care were mentioned, painting a starkly different picture from the positive reviews.

Despite these criticisms, there are stories of satisfaction with the care provided, with some families noting that their loved ones received excellent treatment and felt like they were in a family-like environment. The administration's efforts to continually improve the level of care and the dedication of some staff members were also highlighted. However, concerns about the facility's ability to handle specific medical needs, such as dementia and seizures, suggest that potential residents and their families should thoroughly research and consider their options.

In summary, while Highland Pointe has received a number of glowing reviews for its staff, cleanliness, and patient care, there are also serious allegations of neglect, poor management, and inadequate response to medical needs. These contrasting experiences suggest that the quality of care can vary significantly, and prospective residents and their families should proceed with caution.