Highland Pines Nursing Home

Reviews of Highland Pines reveal a mixed bag of experiences, ranging from heartfelt commendations for the staff's kindness and professionalism to serious grievances about patient care and facility management.

Several reviewers praise the facility for its friendly and compassionate staff, noting instances where employees went above and beyond to accommodate residents and their families. Positive remarks highlight the facility's cleanliness, the quality of rehabilitation services, and the range of activities available for residents. Some families have reported significant improvements in their loved ones' conditions thanks to the dedicated care provided.

On the other hand, a number of reviews express deep dissatisfaction with aspects of care and communication. Complaints include neglect, inadequate response to patient needs, and poor communication with families, especially in critical situations. Some reviewers have described the facility as understaffed, leading to delayed medication distribution and insufficient personal care. There are also mentions of the facility's physical condition being less than ideal, with cramped rooms and an outdated building.

Despite the criticisms, there are stories of exceptional staff members who are recognized for their outstanding service and care. These individuals are seen as bright spots within the facility, providing hope and comfort to residents and their families.

Overall, the reviews of Highland Pines suggest that while there are areas of excellence, particularly in staff compassion and certain services, there are also significant concerns that potential residents and their families should consider. The facility appears to be undergoing improvements, and some families have noted positive changes over time.