📞 Call for pricing and availability: (800) 780-8101

Highland Palms Healthcare Center

7534 Palm Avenue, Highland, CA 92346

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(909) 862-0611

Estimated Pricing

Studio
Estimated $6,631

Price Comparison

  • Average City Price: $6,529
  • Average State Price: $7,474
  • Average National Price: $7,508


  • Highland Palms Healthcare Center Description

    Highland Palms Healthcare Center is a community that offers nursing care, skilled nursing and rehabilitation and is located in Highland, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7 out of 10 making it the 2nd highest rated community in the city out of 3 communities. See more information on reviews.

    The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Highland

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Highland


    Community Reviews

    7.1
    Highland Palms Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 78 reviews across the web

    Ranking

  • Ranking in City: 2 out of 3 communities in Highland
  • Ranking in State: 2683 out of 3640 communities in CA
  • Facility and Grounds A

    Care A

    Staff B

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Highland Palms Health Care Center has received mixed reviews from individuals who have had loved ones stay at the facility or have stayed there themselves. Some reviewers have praised the facility for its caring and professional staff, highlighting the kindness, understanding, and helpfulness of the team. They commend the facility for making patients feel comfortable and safe, and for providing excellent care and rehabilitation services. These positive experiences have led some to highly recommend Highland Palms for those in need of rehab or nursing care.

    However, other reviews have raised serious concerns about the quality of care and management at Highland Palms. Some family members have reported neglectful treatment, including a lack of basic hygiene care and rehabilitation services, which in one case led to the development of bedsores. Concerns have also been raised about the facility's handling of COVID-19 protocols and communication with families, with one reviewer describing their experience as a nightmare.

    Additionally, there are reports of the facility not being equipped to handle patients with specific needs, such as those with dementia, leading to inadequate care and inappropriate transfers without family knowledge. Some reviewers have also criticized the facility for not having essential medical supplies and for poor staff management, including instances of workplace bullying.

    Despite these criticisms, there are testimonials from patients and family members who have had positive experiences, highlighting the facility's cleanliness, the friendliness of the staff, and the high level of care provided. Some have expressed gratitude for the support and rehabilitation services received, which significantly contributed to their recovery.

    In summary, while Highland Palms Health Care Center has been praised for its dedicated staff and effective rehabilitation services, there are significant concerns about aspects of patient care, facility management, and communication that potential clients should consider.


    Reviews

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    Highland Palms Healthcare Center Videos


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    Health

    Physical therapy

    Daily wellness checks

    Skilled nursing

    Medical center

    24/7 nursing

    Nursing care


    Community Amenities

    Lobby

    Common areas

    Spacious courtyards

    Beautiful courtyards



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 5
    Health inspection rating: 4
    Staffing rating: 2
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: Jan. 1, 1973
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 99
    Total current residents: 94
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 10
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-11-02 2022-11-17 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2022-11-02 2022-11-17 D Construction Deficiencies Use approved construction type or materials.
    2022-11-02 2022-11-17 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2022-11-02 2022-11-17 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-11-02 2022-11-17 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-05-09 2019-06-20 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-05-09 2019-06-20 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-06-21 2018-07-03 D Smoke Deficiencies Provide properly protected cooking facilities.
    2018-06-21 2018-07-03 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2018-06-21 2018-07-03 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-12 2023-04-18 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-08-31 2022-09-22 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-10-28 2022-12-15 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-10-28 2022-12-15 D Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2022-10-28 2022-12-15 D Resident Assessment and Care Planning Deficiencies Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    2022-10-28 2022-12-15 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-10-28 2022-12-15 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-10-28 2022-12-15 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-10-28 2022-12-15 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-10-28 2022-12-15 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-10-28 2022-12-15 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-04-13 2022-05-04 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-09-02 2021-09-02 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-03-07 2019-04-11 D Resident Rights Deficiencies Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    2019-03-07 2019-04-11 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-03-07 2019-04-11 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-03-07 2019-04-11 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-03-07 2019-04-11 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-03-07 2019-04-11 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-03-07 2019-04-11 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-03-07 2019-04-11 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-03-07 2019-04-11 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-03-07 2019-04-11 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-03-07 2019-04-11 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-17 2021-06-07 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-04-15 2021-04-26 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-11-30 2020-12-11 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-04-12 2018-05-24 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2018-04-12 2018-05-24 F Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-04-12 2018-05-24 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-04-12 2018-05-24 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2018-04-12 2018-05-24 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-04-12 2018-05-24 D Administration Deficiencies Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    2018-04-12 2018-05-24 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-04-12 2018-05-24 F Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-06-25 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Highland which is 0.8 miles away and has a population of 54,854 (large town).
    • The average income is $67,582, which is high compared to other zip codes.
    • Weather
      • High Temperature: 87
      • Low Temperature: 50
      • Average Temperature: 67.9
      • Day Breakdown: The area gets 42 days of rain and 322 days of sun
      • Precipitation: 0.4 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 78.17 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 27.0, Moderate Days 121.0, Unhealthy for Sensitive Groups Days 41.0, Unhealthy Days 20.0, Very Unhealthy Days 2.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Smart & Final
    0.5 miles away
    Albertsons
    1.0 miles away
    Stater Bros.
    1.2 miles away
    Food 4 Less
    1.5 miles away
    ALDI
    1.5 miles away

    Transportation

    Esri
    4.0 miles away
    Tippecanoe Avenue
    4.2 miles away
    Downtown Redlands
    4.3 miles away
    University of Redlands
    4.7 miles away

    Bus Stations

    5170
    3.7 miles away
    Carnegie
    5.0 miles away

    Banks

    Arrowhead Credit Union
    0.9 miles away
    Chase
    1.0 miles away
    Bank of America
    1.0 miles away
    Wells Fargo
    2.1 miles away
    Arrowhead Community Credit Union
    3.6 miles away

    Hospitals

    Patton State Hospital
    1.3 miles away
    Saint Bernardine Medical Center
    3.8 miles away
    VA Loma Linda Ambulatory Care Center
    4.0 miles away
    Loma Linda University Behavioral Medicine Center
    4.6 miles away
    Loma Linda University Surgical Hospital
    4.7 miles away

    Pharmacies

    CVS Pharmacy
    0.3 miles away
    Walgreens
    0.9 miles away
    Outpatient Pharmacy
    5.1 miles away
    Don's Drugs - Good Neighbor Pharmacy
    5.9 miles away
    Rite Aid
    8.9 miles away

    Dentists

    Pure Gold
    4.5 miles away
    Loma Linda Univ Dentistry & Orthodontics
    5.7 miles away
    Dr. Hilda Yacoub
    10.7 miles away
    Luna Family Dental
    11.1 miles away
    Dr. Scott Parker DDS
    11.7 miles away

    Parks

    City of Highland Community Park
    0.4 miles away
    Highland
    0.5 miles away
    Cunningham Neighborhood Park
    0.7 miles away
    Rick Speicher Family Memorial Park
    1.4 miles away
    San Bernardino Soccer Complex
    1.5 miles away

    None Found

    Shopping

    Carousel Mall
    4.9 miles away
    Inland Center
    5.4 miles away
    Palm Plaza Moreno Valley
    12.3 miles away
    Moreno Valley Mall
    12.7 miles away
    Victoria Gardens
    18.3 miles away

    Culture

    Lifehouse Theater
    3.9 miles away
    Tom and Ann Peppers Art Center
    4.5 miles away
    Brown Amphitheater
    4.6 miles away
    Redlands Bowl
    4.6 miles away
    Greek Theatre
    4.6 miles away

    Restaurants

    Kay's Cafe
    0.3 miles away
    Jenny's Diner
    0.3 miles away
    Orchid Thai
    0.3 miles away
    Baker's
    0.3 miles away
    Farmer Boys
    0.6 miles away

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    Google map of Highland Palms Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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