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Highland Nursing Home
182 Highland Road, Massena, NY 13662
For Pricing & Availability
(800) 780-8101To Reach a Resident
(315) 769-9956Estimated Pricing
Price Comparison
Highland Nursing Home Description
Highland Nursing Home is a community that offers independent living, nursing care, skilled nursing and rehabilitation and is about 2.2 miles outside the town of Massena, New York. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.8 out of 10 making it the highest rated community in the city out of 2 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Massena
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Massena
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Massena
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Many residents and their families have had positive experiences, citing fantastic care, a family atmosphere, and highly attentive staff.
- Several reviews highlight the excellent rehabilitation services, cleanliness of the facility, and the compassionate care provided to residents.
- Community outreach and renovations have been praised for improving both staff and resident morale.
- Staff members are described as going above and beyond, with specific commendations for their efforts during challenging times, including the COVID-19 pandemic.
Negative Reviews:
- Some reviews express disappointment with the level of staffing and care, mentioning a lack of system and attention to residents' needs.
- Concerns about the treatment of staff and the overall management of the facility have been raised, including issues with payment and respect towards employees.
- Communication with families and respect for patients' wishes have been criticized, with some families feeling left out of the care process.
- There are alarming reports of neglect and mistreatment, with one review suggesting the facility should be shut down due to these concerns.
Mixed Reviews:
- The facility has received both high praise for its care and environment and criticism for its staffing and management practices.
- While some reviews recommend the facility for its excellent care and staff, others caution against it due to negative experiences.
Reviews
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Health
Services
Activities
Room Amenities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: None
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: Jan. 1, 1978
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 140
Total current residents: 135
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $9750
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-07-02 | 2021-08-30 | E | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2021-07-02 | 2021-08-30 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-07-02 | 2021-08-30 | D | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2021-07-02 | 2021-08-30 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-07-02 | 2021-08-30 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-07-11 | 2019-09-08 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-07-11 | 2019-09-08 | E | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2019-07-11 | 2019-09-08 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-07-11 | 2019-09-08 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-07-11 | 2019-09-08 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-07-11 | 2019-09-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-01-10 | 2018-03-09 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2018-01-10 | 2018-01-10 | D | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2018-01-10 | 2018-01-19 | E | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-01-10 | 2018-03-09 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-01-10 | 2018-03-09 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-01-10 | 2018-03-09 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2018-01-10 | 2018-03-09 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2018-01-10 | 2018-03-02 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-01-10 | $18,000 |
| 2019-12-26 | $102,667 |
| 2021-07-02 | $9,750 |
What is in the Neighborhood
- The closest city is Massena which is 2.2 miles away and has a population of 10,629 (small town).
- The average income is $53,542, which is low compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 20
- Average Temperature: 46.7
- Day Breakdown: The area gets 149 days of rain, 75 days of snow and 140 days of sun
- Precipitation: 2.3 inches a year
Click the button above to explore the neighborhood
Supermarkets
Hannaford's
0.4 miles awayBJ's Wholesale Club
0.4 miles awayAldi
1.7 miles awayWalmart Supercenter
1.9 miles awayPrice Chopper
2.4 miles awayTransportation
Cornwall
8.6 miles awayMiniature Train Station
10.6 miles awayNone Found
Banks
Seacomm Federal Credit Union
1.5 miles awayMassena Savings and Loan
2.3 miles awayNBT Bank
2.4 miles awayScotiabank
7.4 miles awayCIBC
7.5 miles awayHospitals
Massena Memorial Hospital
2.7 miles awayCornwall Community Hospital
8.8 miles awayCanton-Potsdam Hospital
19.5 miles awayPharmacies
Kinney Drugs
2.3 miles awayWalgreens
2.4 miles awayPharmasave
6.1 miles awayArrowhead Pharmacy
6.7 miles awayShoppers Drug Mart
7.5 miles awayDentists
Cornwall Dentistry
7.5 miles awayDr. R. Navaneelan
8.8 miles awayAltima Dental
16.4 miles awayDr. John Carville
20.1 miles awayJohn Carville
20.1 miles awayParks
Indian Meadows Forest Preserve Detached Parcel
0.4 miles awayEast Orvis Street Park
1.2 miles awayAlcoa Park
1.5 miles awayFirework Observation
1.8 miles awayVeteran Memorial Park
2.2 miles awayNone Found
Shopping
St. Lawrence Centre
0.5 miles awayCornwall Square
7.9 miles awayCulture
Amphitheater
7.8 miles awayThe Port Theater
8.5 miles awayUpper Canada Playhouse
16.8 miles awayHosmer Concert Hall
20.2 miles awaySnell Music Theater
20.2 miles awayRestaurants
Herbert's Steak Ranch
2.0 miles awaySpanky's
2.1 miles awayJreck subs
6.8 miles awayScores
7.3 miles awayBear's Den
7.3 miles awayGet exact pricing & check availability
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Disclaimer
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