Highland Nursing Center

Summary of Reviews:

• Some visitors encourage others to come visit, suggesting a welcoming atmosphere in certain aspects.
• Several reviews express concerns about the staff's friendliness and competence, with reports of unhelpful and sometimes obstructive behavior towards family members.
• One review praises the facility for its clean environment and the absence of unpleasant odors, which is often a concern in similar establishments.
• There are mixed opinions about the quality of care and management. Some highlight a lack of communication and questionable administrative practices, including issues with handling care plans and medical information.
• Negative experiences include reports of neglect, with advice to visit loved ones frequently and monitor their care closely.
• Concerns about the facility's environment and practices include descriptions of unpleasant odors and a lack of responsiveness from staff to inquiries about residents' well-being.
• One particularly positive review describes the facility as a cherished, family-run establishment with a variety of activities and amenities, suggesting a homely and engaging environment for residents.
• However, several reviews raise serious allegations of neglect, lack of empathy from the administrative staff, misuse of sedative drugs, and even preventable circumstances leading to a resident's death.
• There are also reports of difficulties in transferring residents out of the facility, including obstruction by staff and administration.

Overall, the reviews present a mixed picture, with some praising the facility's cleanliness and activities, while many others raise significant concerns about the quality of care, staff behavior, and management practices.