Highland Home

Reviews for the senior living facility present a mixed picture, with some expressing deep concerns and others sharing positive experiences. One review offers a prayer for the well-being of residents and staff, highlighting a hope for compassionate care. Another mentions confusion regarding a discharge date, leading to a lack of necessary home equipment. Several reviews criticize the facility for perceived incompetence, lack of care, and unprofessional behavior, including issues with medication management, unclean conditions, and poor communication. There are reports of residents experiencing falls, incorrect medication dosages, and serious neglect leading to hospitalization and severe health issues.

Conversely, some reviews praise the facility for its caring and dedicated staff, good physical therapy, and overall pleasant experiences. The Highland Home care team is commended for going beyond expectations, and the facility is noted for its accommodating nature, including excellent food and a clean environment. A former employee defends the facility, acknowledging the challenges in healthcare but assuring that staff strive to provide quality care.

However, concerns about safety, cleanliness, and professional conduct are significant, with multiple accounts of negative interactions with administration and staff. These include allegations of neglect, such as unaddressed falls and pressure wounds, and disrespectful treatment of family members raising concerns. On the positive side, some families report satisfaction with the care provided, highlighting effective rehabilitation services and compassionate staff.

In summary, while there are heartfelt endorsements of the care provided by some staff members and departments, there are also serious allegations of neglect, unprofessionalism, and inadequate facilities. Prospective residents and their families may wish to consider these varied experiences carefully.