Highland Estates

Positive Reviews:

• Many reviewers have praised the facility for its excellent nursing staff and caregivers, highlighting their competence, kindness, and helpfulness.
• Residents seem to thrive under the care of the facility, with one reviewer noting significant improvement in their mother's condition in the memory care unit.
• The facility is commended for its atmosphere, cleanliness, and the teamwork among staff members. Employees express pride and satisfaction in their work environment.
• Family members appreciate the personalized care, including attention to dietary preferences, availability of a beauty shop, and a wide range of activities for residents.
• The food quality has been specifically mentioned as fantastic, with chefs willing to accommodate special requests.
• Communication and support from the staff, including the nursing team, are frequently mentioned as highlights of the service provided.

Negative Reviews:

• One reviewer expressed dissatisfaction with a medication error involving their mother, raising concerns about trust and safety.
• Another significant complaint involved the lack of promised Wi-Fi access for residents, with one reviewer detailing their frustration over unfulfilled promises and poor management response.

Mixed Feedback:

• While most reviews are overwhelmingly positive, praising the staff, environment, and care quality, the few negative experiences highlight areas for improvement, particularly in communication and fulfilling promises made to residents and their families.