Highland Care Center

The reviews for Highland Care Center present a mixed picture of experiences. Many reviewers praise the facility for its caring and dedicated staff, excellent therapy department, and the quality of care provided to residents. Employees and residents alike commend the teamwork, compassion, and the homey environment that Highland offers. The physical therapy team, in particular, receives high marks for their professionalism and effectiveness.

Several reviews highlight the facility's efforts to maintain a great culture and the improvements made to the building's infrastructure. The food quality and variety also receive positive mentions, along with the range of activities available to residents. The commitment of the staff, from management to CNAs and dietary staff, is frequently noted as a reason to recommend Highland Care Center to others.

However, there are critical reviews that raise concerns about the facility's ability to handle specific medical needs and the quality of some aspects of care. One review describes a negative experience with the handling of a serious medical condition, lack of communication, and an incident involving a fall. Another review criticizes the quality of the food and the condition of the facility's infrastructure. There are also complaints about the handling of medication and the care provided by some staff members.

Despite the criticisms, many reviewers express a strong recommendation for Highland Care Center, citing the dedication of the staff and the overall quality of care. The facility is described as a warm, loving place that goes above and beyond for its residents, making it a recommended choice for those in need of nursing or rehabilitation services.