Highgate At Temecula

Highgate Senior Living has received a variety of reviews from residents and their families, highlighting both positive experiences and areas for improvement. Many reviews praise the compassionate and professional staff, the quality of care, and the welcoming environment. Residents enjoy well-appointed spaces, engaging activities, and personalized attention, contributing to a sense of home and community.

Positive feedback includes stories of staff going above and beyond to accommodate residents' needs, creating a loving and supportive atmosphere. The culinary team, led by Kahlid Iraqui, has been recognized for their efforts to improve meal quality, though there have been fluctuations in service satisfaction over time. The Memory Care Cottage receives special mention for its individualized care and understanding of residents with dementia.

During the COVID-19 pandemic, Highgate staff were commended for facilitating a smooth and safe transition for new residents, ensuring a clean and caring environment despite the challenges posed by restrictions.

However, one review from an employee perspective paints a less favorable picture, describing a tense atmosphere, lack of respect for newcomers, and management issues. This contrasts sharply with the otherwise positive testimonials from residents and their families.

Overall, Highgate Senior Living is appreciated for its dedicated staff, quality care, and the positive impact on residents' lives. While there is an isolated report of internal challenges, the majority of feedback focuses on the compassionate and professional environment provided for seniors.