Hickory Hills Alzheimers Special Care Center

Summary of Reviews for Hickory Hills Alzheimer's Special Care Center:

• Many reviewers praise the facility for its understanding and handling of dementia-related behaviors, making residents and their families feel comfortable and cared for.
• The staff, including the front office and facility staff, are frequently mentioned for their warmth, caring nature, and ability to alleviate fears and uncertainties for families.
• The facility's design and atmosphere are highlighted as friendly, warm, and well thought out for individuals with Alzheimer's and dementia, with special mention of the lighting, layout, and personal touches like resident bios.
• Several reviews note significant improvements in their loved ones' health and happiness after moving to Hickory Hills, including better eating habits, increased activity, and social engagement.
• The range of activities and the quality of food and medical care receive positive feedback for enhancing residents' quality of life.
• Management changes and the dedication of specific staff members like the Director and Director of Nursing are mentioned positively for their experience and heartfelt care.
• However, there are criticisms regarding the organization of the facility, with some reviewers pointing out issues with staff turnover, disorganization, and a lack of sufficient workforce, especially on weekends.
• One serious complaint involves a reported incident leading to a resident's injury and subsequent death, raising concerns about staff competence and transparency.
• Despite some negative experiences, many reviewers highly recommend Hickory Hills for the care and attention their loved ones receive, often describing the staff as treating residents like family.