Heritage Woods Of Gurnee

Positive Reviews:

• Many reviewers find Heritage Woods of Gurnee to be a very nice place with lovely CNA’s, clean facilities, and a welcoming environment for retirement living.
• Residents and their families appreciate the friendly and professional staff, including the CNA's, and feel that their loved ones are safe, well-cared for, and happy.
• The community is described as well-kept, allowing residents to make it feel home-like, and is considered one of the nicest in the area for long-term residency.
• Some employees express pride in the work environment and the high standards of care provided to residents, highlighting the excellent food as well.
• Activities like movie nights and flower arrangement days are enjoyed by the residents, contributing to a positive adaptation to the community.

Negative Reviews:

• Several reviewers express serious concerns about management practices, including issues with financial arrangements, paperwork handling, and overall professionalism.
• Complaints about the quality of care, including medication management and nursing competence, are mentioned, with some instances leading to hospitalization.
• The food quality is consistently criticized, with reports of frequent changes in head cooks and inability to handle dietary restrictions properly.
• Concerns about cleanliness and pest control are raised, including reports of bedbugs.
• Some families have experienced difficulties with the admissions process, citing misleading information about the facility's capabilities and care levels.

Overall:

Heritage Woods of Gurnee receives mixed reviews, with some praising the facility's environment, staff, and resident satisfaction, while others raise significant concerns about management, care quality, and facility maintenance. Prospective residents and their families are encouraged to thoroughly research and consider these experiences.