Heritage Village Bldg 7

Many reviewers have praised the facility for its beautiful community, wonderful staff, and the exceptional care provided to residents. Linde is frequently mentioned as being amazing to work with, going the extra mile to ensure residents feel cared for. The facility is noted for accepting Medicaid, having individual cottages that make residents feel at home, and maintaining a clean and well-kept environment.

Staff members, including Angelica, Arin, and others, have been highlighted for their helpfulness, kindness, and dedication to their roles. The maintenance crew, particularly Roberto, is commended for their quality work. Activities for patients and the overall management of the facility have received positive feedback, making it a recommended place for loved ones.

However, there are concerns raised about the facility being understaffed, with reports of inadequate training for the staff that is present. Issues such as uncleanliness, lack of regular showers for residents, and poor kitchen hygiene have been mentioned. Some reviewers have experienced difficulties in communication with the staff and expressed dissatisfaction with the care provided, especially for residents on ALTCS.

Despite these concerns, there are testimonials of improved conditions and more helpful staff interactions after raising issues. The facility is described as a great find for those with loved ones needing assisted living, especially for its caring staff, clean and bright homes, and helpfulness with the ALTCS process.

Overall, while Heritage Village Assisted Living has many advocates praising its staff, environment, and resident care, there are also critical voices urging potential clients to thoroughly research and consider their options before making a decision.