Heritage Village Bldg 5

Many reviewers have praised the facility for its beautiful community, wonderful staff, and the exceptional care provided to residents. Linde is frequently mentioned as being amazing to work with, going the extra mile to ensure residents feel cared for. The facility is noted for accepting Medicaid, having a friendly and efficient team, and individual cottages that make residents feel at home. The staff, including Angelica, Arin, and others, have been highlighted for their helpfulness and dedication to making the admission process easy and providing excellent care.

Heritage Village Assisted Living is commended for its clean, bright homes, and the staff's caring and helpful nature. The maintenance crew, particularly Roberto, is praised for their quality work. Activities for patients and the overall performance, integrity, and excellence of the facility have received high marks. Some reviewers have shared personal stories of positive experiences with the staff making visits special and ensuring their loved ones are well cared for and treated like family.

However, there are concerns raised by some reviewers regarding understaffing, lack of proper training for staff, cleanliness issues, and inadequate care for residents. Complaints include residents not being showered regularly, laundry and bedding not being taken care of, and issues with the kitchen's cleanliness. Communication problems between staff and residents' families have also been mentioned, alongside concerns about the treatment of residents on ALTCS.

Despite these concerns, many families have found Heritage Village to be a great find for their loved ones, appreciating the consultative help during the admissions process and the transition to assisted living. The community is described as beautiful, with a loving staff that treats residents like family. Some reviewers have noted improvements in the facility and staff responsiveness after raising concerns.