Heritage Village Bldg 2

Many reviewers have praised the facility for its beautiful community, wonderful staff, and the exceptional care provided to residents. Linde is frequently mentioned as being amazing to work with, going the extra mile to ensure residents feel cared for. The facility is noted for accepting Medicaid, having a friendly staff, and maintaining a clean and well-kept environment. The individual cottages are appreciated for making the community feel like home.

Several reviews highlight the facility's ability to handle the challenges posed by the pandemic, with staff working diligently to keep families updated and making visits special despite restrictions. The admissions process is described as easy and less confusing, contributing to a positive experience for new residents and their families.

However, there are concerns raised in some reviews regarding understaffing, lack of proper training for staff, cleanliness issues, and inadequate care for residents. One review specifically mentions a negative experience with the move-in process, lack of supervision, and difficulty in contacting the assigned point of contact. Another review advises caution, citing a high resident-to-staff ratio and unmet care standards.

Despite these concerns, many families express gratitude for the care their loved ones receive, highlighting the staff's dedication, the facility's cleanliness, and the overall quality of life provided. Angelica and Arin are also mentioned for their helpfulness and excellent job performance.

Overall, while there are a few negative experiences, the majority of reviews recommend the facility for its caring environment, attentive staff, and quality of care, making it a potentially good fit for those seeking assisted living options.