Heritage Square Health Care Center

Reviews of the senior living facility present a mixed picture, with some highlighting the kindness and professionalism of the staff, while others point out significant areas of concern. Positive comments mention the welcoming nature of the staff, the quality of the food, the cleanliness of the facility, and the effectiveness of the rehabilitation services. Specific staff members and departments, such as social workers and physical/occupational therapists, received high praise for their caring and professional approach.

However, numerous reviews raise serious issues regarding the facility's operations. Common complaints include poor communication, both internally among departments and externally with family members, especially concerning health updates and changes in patient care. There are reports of rude behavior towards patients, slow response times to patient needs, and a lack of adequate staffing. Some reviewers expressed concerns about the facility's management and the treatment of both patients and prospective staff, suggesting a disconnect between the facility's appearance and the quality of care provided.

Several reviews describe instances of neglect, such as patients being left unattended, not receiving timely medication, or experiencing falls without prompt assistance. Concerns about cleanliness and maintenance were also mentioned, including unpleasant odors and unaddressed hygiene issues. Despite these criticisms, some reviews acknowledge recent improvements under new management and commend the facility for its efforts to provide patient-focused care and a positive work environment.

In summary, while there are instances of commendable care and service, the facility faces significant challenges in communication, staffing, and patient treatment that need to be addressed to ensure the well-being and satisfaction of its residents and their families.