Heritage Point Of Tulsa

Positive Experiences:

• Many reviewers praised the staff for treating residents like family and providing excellent care.
• Several families noted that their loved ones received compassionate and attentive care, with staff going above and beyond to engage residents in activities and ensure their comfort.
• The cleanliness of the facility and the professionalism of the team were highlighted as strong points.
• Some reviewers appreciated the secure environment and the high quality of care provided, stating it was worth the cost.
• One reviewer specifically mentioned the beautiful gardens and great activity program as highlights of their loved one's experience.

Negative Experiences:

• There were complaints about the administration, including unprofessional behavior and a lack of accountability.
• One family experienced issues with medication management for their loved one, feeling that the staff attempted to force medication without following the agreed-upon method.
• Another reviewer was dissatisfied with the facility's response to their loved one being a fall risk, feeling that the solution offered was inadequate and showed a lack of concern.
• Concerns were raised about staffing levels, with one reviewer stating that the facility was short-staffed and that this impacted the quality of care.
• There were reports of neglect and a lack of activities for residents, with one reviewer mentioning a resident wandering away from the facility as an example of negligence.

Mixed Experiences:

• While many reviews were positive, highlighting the care and dedication of the staff, others pointed out significant issues with management and the handling of specific care needs.
• The facility was praised for its cleanliness and atmosphere, but some felt that the administrative staff did not live up to the same standards.
• Some reviewers recommended the facility based on their positive experiences, while others advised caution due to their negative experiences.