Heritage Point

Positive Reviews:

• One new hire expressed excitement about joining the Heritage family.
• Several employees and family members praised the facility for its outstanding care, well-maintained environment, and the professional and caring staff.
• Family members highlighted the compassionate care their loved ones received, noting the facility's ability to make residents feel like family and the personalized attention to residents' needs.
• One reviewer appreciated the Life Enrichment department and the calm, peaceful environment of the building.
• Another shared a personal connection to the care provided, wishing their father could have experienced the kind of care the facility offers.

Negative Reviews:

• Several reviewers expressed dissatisfaction with the management, particularly regarding unreturned calls and lack of responsiveness following the death of a resident.
• Concerns were raised about the level of care, with one reviewer mentioning a bad fall record and instances of neglect.
• One family member noted a decline in the quality of care over time, mentioning the loss of warm-hearted employees and the facility's refusal to provide additional care during staffing shortages.

Mixed Feedback:

• The reviews present a mixed picture, with many praising the care and environment but others raising serious concerns about management and the consistency of care.