Heritage Place Adult Living Center

Positive Reviews:

• Residents receive the best care from a loving group of nursing personnel, ensuring cleanliness and proper feeding.
• Employees love working there, highlighting their dedication to providing the best care to patients every day.
• Notable improvements and positive changes have been observed, with the facility being clean and both patients and staff appearing happy.
• Family members appreciate the new management and the loving staff, noting a significant improvement in the atmosphere and care.
• Visitors and families feel welcomed, and the facility has been described as having a good experience overall.
• Teamwork and partnership among the staff are praised, contributing to a rewarding experience and a peaceful environment for the seniors.

Negative Reviews:

• Lack of an activities coordinator on staff, leading to residents not being encouraged or engaged to keep active.
• Concerns about the reduction in the quantity and quality of food following a change in ownership, with reports of inadequate portions and supplies for resident care.
• Issues with resident safety, including reports of patient harm and inadequate medication inventory management.
• Challenges with the work environment and staff conditions described as horrible in 2023, raising questions about oversight from protective services.
• Criticism of the facility's ability to maintain cleanliness and provide adequate care, with reports of unpleasant odors and inefficient staff performance.

Mixed Feedback:

• While there are reports of significant improvements and positive changes under new management, concerns remain about past issues related to resident care and safety.
• Visitors and families have had varying experiences, with some praising the facility and staff, while others highlight areas needing improvement.