Heritage Place

Many reviews highlight the positive experiences residents and their families have had at Heritage Place, praising the compassionate care, clean and beautiful living quarters, and the variety of activities available. Residents have reportedly settled in well, finding new friends and enjoying their new environment. The staff is commended for treating residents like family, being vigilant, and ensuring residents are engaged and happy. The executive director, Rachel, is specifically mentioned for her remarkable job during the COVID-19 pandemic, balancing health requirements with the well-being of residents and staff.

However, there are some negative reviews as well, pointing out issues such as unorganization, bullying by staff, and poor communication. One review describes the facility as dirty and filled with drama, while another expresses frustration with the difficulty in arranging visits and the lack of responsiveness from management. Concerns about neglect and mistreatment are also raised, with one review strongly advising against placing loved ones in the facility.

On the other hand, The Beaumont receives positive feedback for its caring staff, excellent management, and the sense of community among residents. Employees express satisfaction with their work environment, highlighting teamwork, resident interaction, and supportive management. The activities director at Truewood is praised for their enthusiasm and the facility is noted for its welcoming atmosphere during performances.

One review mentions Truewood's transition to new management and the potential for improvement, though it also notes current challenges such as bed bug issues and the need for better communication and facility maintenance. The food at Truewood receives mixed reviews, with suggestions for improvement.