Heritage of Overland Park

Positive Reviews:

• One family praised the facility for its accommodating leadership and considers it part of their family after an eight-year stay.
• A reviewer highlighted the staff's genuine care for their mother-in-law over three years, emphasizing the importance of her well-being.
• The facility was described as small and focused on memory care, with helpful, observant, and friendly staff, though noted as expensive.
• Good care quality was mentioned, despite inconsistent pricing and a preference for fresh food over canned offerings.
• An employee shared a fantastic experience, noting great activities, meals, and a respectful, responsive management team.

Negative Reviews:

• A reviewer expressed dissatisfaction with the care their husband received, criticizing the lack of consistent care, compassion, and proper training among staff.
• Another review described a negative experience where their grandfather was allegedly mishandled, leading to injuries and disrespectful treatment.
• Concerns were raised about inconsistent price increases and the quality of food, specifically the lack of fresh options.

Mixed Feedback:

• While some reviews praised the care and environment, others criticized the facility for its handling of residents and food quality.
• Staff members like Christina, Sam, and Camri were mentioned positively in the context of otherwise critical reviews.