📞 Call for pricing and availability: (800) 780-8101

Heritage Oaks Nursing And Rehabilitation Center

5301 University Ave, Lubbock, TX 79413

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(806) 795-8792

Estimated Pricing

Studio
Estimated $5,796

Price Comparison

  • Average City Price: $5,853
  • Average State Price: $6,573
  • Average National Price: $7,508


  • Heritage Oaks Nursing And Rehabilitation Center Description

    Heritage Oaks Nursing And Rehabilitation Center is a community that offers nursing care, skilled nursing and rehabilitation and is about 2.4 miles outside Lubbock, Texas. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 7.2 out of 10 making it the 27th highest rated community in the city out of 35 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Lubbock

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Lubbock


    Community Reviews

    7.1
    Heritage Oaks Nursing And Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 43 reviews across the web

    Ranking

  • Ranking in City: 27 out of 35 communities in Lubbock
  • Ranking in State: 2245 out of 2783 communities in TX
  • Facility and Grounds A

    Care B

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Heritage Oaks has been praised for bringing life back into residents, with genuine care from nurses and all staff.
    • Many reviewers highlighted the excellent care their loved ones received, including great treatment from nurse aides and the director of nursing.
    • The rehab team was commended for their awesome work and open communication.
    • Staff willingness to check on residents for out-of-town family members was appreciated.
    • Significant improvements in facility updates and daily care communication were noted.
    • Employees who have placed their own family members at Heritage Oaks vouched for the care quality.
    • Professionalism, cleanliness, and a friendly staff environment were consistently mentioned.
    • New leadership has been recognized for being attentive and caring.
    • The newly renovated areas and the efforts of specific staff members received high praise.

    Negative Reviews:

    • Some reviews reported unprofessional behavior, including favoritism and disrespectful treatment towards visitors and delivery drivers.
    • Concerns about cleanliness, with reports of the facility smelling like urine and appearing dirty.
    • Incidents of theft, including jewelry, cash, credit cards, and cell phones, were mentioned.
    • There were complaints about inadequate care, including not feeding residents, not administering medicine, and not performing promised therapy.
    • Communication issues were highlighted, with reports of unanswered calls and lack of information about residents' well-being.
    • Some reviewers expressed dissatisfaction with management and suggested improvements.

    Mixed Feedback:

    While many reviews praise the care and staff at Heritage Oaks, there are significant concerns about management, cleanliness, and communication. Prospective clients are encouraged to visit and assess the facility themselves to make an informed decision.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    Skilled Nursing Services

    Wound Care

    Intravenous (IV) Therapy


    Services

    IV Therapy

    Secured Environment

    Quiet Setting

    Cozy Atmosphere


    Community Amenities

    159 Licensed Beds

    Garden

    Security Features

    Laundry

    Housekeeping



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 5
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: June 29, 1994
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 159
    Total current residents: 114
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $23912


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-10-19 2021-11-29 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2021-10-19 2021-11-29 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-10-19 2021-11-29 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2021-10-19 2021-11-29 F Smoke Deficiencies Properly provide smoke detection systems in areas open to corridors.
    2021-10-19 2021-11-29 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-10-19 2021-11-29 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2021-10-19 2021-11-29 F Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2021-10-19 2021-11-29 E Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2021-10-19 2021-11-29 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure electrical receptacles or cover plates have distinctive color or marking.
    2021-10-19 2021-11-29 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Fines

    Fine Date Fine Amount
    2018-06-24 $13,627
    2020-10-13 $15,000
    2022-03-01 $8,912

    Denials

    Denial Date Payment Denial Days
    2018-06-24 6

    What is in the Neighborhood

    General Area Overview
    • The closest city is Lubbock which is 2.4 miles away and has a population of 249,042 (small city).
    • The average income is $53,196, which is low compared to other zip codes.
    • Weather
      • High Temperature: 86
      • Low Temperature: 45
      • Average Temperature: 66.0
      • Day Breakdown: The area gets 80 days of rain, 6 days of snow and 278 days of sun
      • Precipitation: 1.0 inches a year

    Demographic Overview
    • The median age is 29.2 years old, very low compared to other cities.
    • 4.25% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 5.71% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
    • The population is 2% American Indian and Alaska Native, 2% Asian, 7% Black or African-American, 27% Hispanic or Latino, and 61% White.

    Health and Safety Overview
    • The crime rate is 10.83 per 100 people which is very high compared to other cities.
      • Violent Crime: 2.85 incidents per 100 people
      • Property Crime: 5.54 incidents per 100 people
      • Drug-Related Crime: 0.95 incidents per 100 people
    • The average life expectancy in zip code is 76.93 years old, which is low compared to other zip codes.
    • Air Quality: Good Days 203.0, Moderate Days 24.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    United Supermarkets
    0.8 miles away
    Market Street
    1.1 miles away
    Far East Supermarket
    1.3 miles away
    Food King
    1.8 miles away
    United
    1.9 miles away

    None Found

    Bus Stations

    50th & University
    0.2 miles away
    Boston & 51st
    0.3 miles away
    50th & Boston
    0.4 miles away
    Boston & 50th
    0.4 miles away
    Boston & 48th
    0.4 miles away

    Banks

    Plains Capital Bank
    0.2 miles away
    Citibank
    1.0 miles away
    Wells Fargo ATM
    1.1 miles away
    Alliance Credit Union
    1.3 miles away
    American State Bank
    1.3 miles away

    Hospitals

    Grace Medical Center
    0.2 miles away
    VA Lubbock
    1.4 miles away
    Covenant Medical Center
    2.4 miles away
    Covenant Children’s
    2.5 miles away
    University Medical Center
    3.0 miles away

    Pharmacies

    Walgreens
    0.9 miles away
    CVS Pharmacy
    1.1 miles away
    Market Street in-store Pharmacy
    1.1 miles away
    Best Discount Pharmacy
    1.2 miles away
    Twin Oaks Pharmacy
    1.7 miles away

    Dentists

    Teeth Savers International
    1.5 miles away
    Kid's Dentistree
    1.6 miles away
    Abbeville
    1.6 miles away
    Familia Dental
    2.2 miles away
    Hill & Ioppolo Oral & Dental Implant Surgery
    2.7 miles away

    Parks

    Clapp Park
    0.5 miles away
    Parsons School Park
    0.5 miles away
    Atkins Middle School Field
    0.5 miles away
    Ribble Park
    0.6 miles away
    Leftwich Park
    0.7 miles away

    None Found

    Shopping

    South Plains Mall
    3.1 miles away

    Culture

    CO-OPt Research + Projects
    0.8 miles away
    Cats Theater
    1.2 miles away
    University Theatre
    2.4 miles away
    Allen Theatre
    2.5 miles away
    Depot District Arts & Entertainment
    2.6 miles away

    Restaurants

    Taquería Autlán
    0.4 miles away
    Cici's Pizza
    0.5 miles away
    Pizza Hut
    0.6 miles away
    China Star
    0.6 miles away
    Estrella's
    0.7 miles away

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    Google map of Heritage Oaks Nursing And Rehabilitation Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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