Heritage Oaks Assisted Living And Memory Care

The reviews for Heritage Oaks, particularly its Memory Care Section, are overwhelmingly positive. Families and professionals alike praise the facility for its compassionate and skilled staff, home-like atmosphere, and the quality of care provided to residents. The Director of Memory Care, Ms. Sherry Blanchard, and her team receive special commendation for their kindness, support, and understanding. The facility is described as a very pleasant environment that offers positive life experiences, with staff members who are value-driven and prioritize resident happiness.

Residents and their families appreciate the personalized attention and care, noting that staff members, including the Executive Director, take the time to understand and meet their needs. The facility is praised for its cleanliness, spacious and bright apartments, and the range of activities available to residents. The staff, from the Director of Nursing to the activities director and front desk personnel, are highlighted for their caring, competent, and compassionate approach.

During the challenging times of COVID-19, Heritage Oaks was commended for keeping lines of communication open and ensuring residents remained connected with their families. The Memory Care team, in particular, was thanked for their compassion and support during residents' last days, making a difficult season of life more bearable for families.

However, one review expressed concern over the behavior of the current Executive Director towards staff, suggesting a less positive aspect of management. Despite this, the overall sentiment remains highly favorable, with many reviewers stating they would confidently recommend Heritage Oaks to others or choose it for their own family members. The facility is described as not just a place to live, but a true home for its residents.