📞 Call for pricing and availability: (800) 780-8101
Heritage Nursing And Rehabilitation Community
320 E Central Ave, Zeeland, MI 49464
For Pricing & Availability
(800) 780-8101To Reach a Resident
(616) 772-9191Estimated Pricing
Price Comparison
Heritage Nursing And Rehabilitation Community Description
Heritage Nursing And Rehabilitation Community is a community that offers nursing care, skilled nursing and rehabilitation and is located in the small town of Zeeland, Michigan. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.6 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Zeeland
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Zeeland
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Great place for Rehab and long-term care with a caring and understanding staff.
- Small, recently updated facility offering better care due to more personalized attention.
- Admissions/marketing team, particularly Jason, praised for diligent work in patient placement and collaboration.
- Heritage Nursing Home in Zeeland recognized for friendly staff, welcoming atmosphere, and effective physical therapy, though improvements in food quality and staffing on weekends are suggested.
- Employees, including Tara the nurse, are highlighted for their caring and attentive approach to patient care.
- Facility described as clean, welcoming, and home-like with a staff that goes out of their way to care for patients.
- Heritage Nursing & Rehab appreciated for treating residents like family, providing a home-like environment.
Negative Reviews:
- Some reviews mention subpar care and administrative issues, including blaming employees for systemic problems.
- Concerns about cleanliness, hard beds, and a case of alleged medication overdose leading to hospitalization.
Overall:
Heritage Nursing and Rehabilitation in Zeeland is generally well-regarded for its dedicated staff, personalized care, and home-like environment. While most reviews are positive, highlighting the facility's cleanliness, friendly staff, and effective rehabilitation services, there are some concerns about care quality and administrative practices. Prospective residents and their families are encouraged to consider both the positive feedback and the areas of concern when making a decision.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 3
Long-term quality measure rating:
1
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: May 15, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 39
Total current residents: 37
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 9
Number of
substantiated complaints: 21
Number of payment denials: 1
Number of fines: 2
Total cost of fines: $124534
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-03 | 2023-05-24 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-05-27 | 2022-06-24 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-05-27 | 2022-06-24 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-05-27 | 2022-06-24 | F | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-05-27 | 2022-06-24 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-05-27 | 2022-06-24 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-05-27 | 2022-06-24 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2021-04-22 | 2021-05-21 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-04-22 | 2021-05-21 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2021-04-22 | 2021-05-21 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-11-16 | 2021-12-16 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-11-16 | 2021-12-16 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-11-16 | 2021-12-16 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-11-16 | 2022-01-18 | H | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-26 | 2022-06-24 | E | Quality of Life and Care Deficiencies | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. |
| 2022-05-26 | 2022-06-24 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-26 | 2022-06-24 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-05-26 | 2022-06-24 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-05-26 | 2022-06-24 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-05-26 | 2022-06-24 | C | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-26 | 2022-06-24 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-05-26 | 2022-06-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2022-05-26 | 2022-06-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2022-05-26 | 2022-06-24 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-05-26 | 2022-06-24 | F | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| 2021-07-28 | 2021-08-26 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2021-07-28 | 2021-08-26 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-03-12 | 2021-04-02 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-01-22 | 2021-02-19 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-01-22 | 2021-02-19 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-01-22 | 2021-02-19 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| 2020-10-21 | 2020-11-16 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-08-05 | 2020-09-02 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-08-05 | 2020-09-02 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2020-08-05 | 2020-09-02 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-04-23 | 2021-05-21 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-04-23 | 2021-05-21 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2021-04-23 | 2021-05-21 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-04-23 | 2021-05-21 | E | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-04-23 | 2021-05-21 | E | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-04-23 | 2021-05-21 | G | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2021-04-23 | 2021-05-21 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-04-23 | 2021-05-21 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-04-23 | 2021-05-21 | J | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-03-12 | $23,751 |
| 2021-03-12 | $36,540 |
| 2021-11-16 | $155,050 |
| 2021-11-16 | $100,783 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-11-16 | 32 |
What is in the Neighborhood
- The closest city is Zeeland which is 0.4 miles away and has a population of 5,626 (very small town).
- The average income is $78,222, which is high compared to other zip codes.
- Weather
- The crime rate is 2.36 per 100 people which is low compared to other cities.
- Violent Crime: 1.04 incidents per 100 people
- Property Crime: 0.72 incidents per 100 people
- Drug-Related Crime: 0.11 incidents per 100 people
- The average life expectancy in zip code is 80.97 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 103.0, Moderate Days 41.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Family Fare
1.2 miles awayMeijer
3.8 miles awaySam's Club
3.9 miles awayWalmart Supercenter
4.0 miles awaySave-A-Lot
4.1 miles awayTransportation
Holland
4.5 miles awayBus Stations
Rivertown Meijer
14.2 miles awayStandale Meijer
16.1 miles awayLake Michigan across from St Clair (EB)
16.4 miles awayBanks
Huntington Bank
0.3 miles awayMacatawa Bank
0.4 miles awayFifth Third Bank
1.1 miles awayMerchantile Bank
3.5 miles awayFlagstar Bank
3.6 miles awayHospitals
Spectrum Health Zeeland Community Hospital
1.2 miles awayHolland Hospital
5.7 miles awayMercy Health Southwest Campus
14.9 miles awayMetro Health Hospital
15.1 miles awayNorth Ottawa Community Hospital
19.9 miles awayPharmacies
CVS Pharmacy
5.2 miles awayPaul's Pharmacy
5.2 miles awayWalgreens
5.7 miles awayRite Aid
9.8 miles awayWalker Street Pharmacy
19.8 miles awayDentists
Blue Water Dentistry
8.0 miles awayAspen Dental
13.2 miles awayShannon Orthodontics
13.2 miles away44 West Dental Professionals
13.3 miles awayArmbrecht & Wierenga Orthodontics
14.6 miles awayParks
Hoogland Park
0.3 miles awayLawrence Park
0.5 miles awayMichigan Street Tot Lot
0.9 miles awayHuizenga Park
0.9 miles awayCommunity Gardening Plots
0.9 miles awayNone Found
Shopping
The Shops at Westshore
3.8 miles awayRiverTown Crossings
13.7 miles awayTanger Outlet Mall
17.2 miles awayFulton Street Farmer’s Market
21.6 miles awayWoodland Mall
22.5 miles awayCulture
Holland Area Arts Council
4.8 miles awayKnickerbocker Theater
4.9 miles awayPark Theatre
5.2 miles awayHolland Community Theatre
5.2 miles awayAmphitheater
10.3 miles awayRestaurants
Pizza Hut
0.2 miles awayCommunity Restaurant
0.2 miles awayElbow Room
0.3 miles awaySalt & Pepper
2.8 miles awayChick'n Lick'n
3.6 miles awayGet exact pricing & check availability
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