Heritage Muskego

Reviews for Heritage Muskego Senior Living vary widely, with some expressing deep concerns and others praising the facility and staff. One review criticizes the facility for not delivering on promised services such as incontinence supplies, complete meals, and housekeeping, despite the high cost. Concerns about the dignity of residents and their treatment were also mentioned.

Conversely, several reviews highlight positive experiences, noting the quality and compassionate care provided by the staff. The collaboration between Heritage Muskego and outside care providers has been described as professional and supportive, with special mention of the caregivers' quality and the management team's efforts to ensure resident well-being.

Some reviews specifically commend the staff for their kindness and the ease of transitioning loved ones into the facility. The amenities, such as the theater, and the engaging and friendly nature of the staff have been appreciated by visitors and residents alike.

However, there are serious allegations of neglect, including insufficient staffing in the Memory Care unit, unexplained injuries, and inadequate attention to residents' basic care needs. One particularly distressing review mentions a death due to asphyxiation and neglect of nutritional and mobility needs.

Despite these concerns, there are individual accounts of exceptional staff members who go above and beyond in their care for residents. The facility's newer building and the impression it leaves on visitors have been noted, though some argue that the care level does not match the facade.

Overall, the reviews of Heritage Muskego present a mixed picture, with some families having positive experiences while others raise significant concerns about the care and management of the facility.