Heritage Manor Stratmore Nursing & Rehab Ctr

The reviews for the senior living facility present a mixed picture, with many expressing satisfaction and gratitude for the care provided, while others raise concerns about specific issues.

• Several reviewers commend the facility for its caring and accommodating staff, noting that residents are treated with dignity and respect. One reviewer specifically mentioned the happiness and improved relationship with a family member since moving to the facility.
• Positive remarks also highlight the facility's cleanliness, the availability of activities, and the presence of amenities like fridges in rooms for residents' convenience.
• Some reviewers, including a caregiver and a hospice worker, praise the treatment of patients and the professionalism of the staff, describing them as caring, compassionate, and skilled.
• However, there are significant concerns raised about the facility's administration and certain staff members. Issues include allegations of dishonesty and manipulation in the admissions process, prejudice and unprofessional behavior by administrators, and poor handling of billing and insurance matters.
• Other criticisms focus on the quality of care, including insufficient supplies (e.g., diapers), rude cafeteria workers, and a lack of responsiveness from medical staff. One reviewer described the environment as sometimes lacking in cleanliness and proper resident care.
• Despite these concerns, some reviews express a general satisfaction with the facility, mentioning its beautiful grounds, friendly staff, and the overall positive experience of residents and their families.

In summary, while many find the facility to be a pleasant and caring environment for their loved ones, there are notable issues that potential residents and their families should consider. The reviews suggest a need for improvement in certain areas, particularly in administration and staff conduct.