Heritage Manor Of Lockport

Heritage Manor of Lockport is described as a quaint, comfortable, and home-like facility, avoiding the coldness of traditional institutions. It is well-maintained, clean, and offers a warm and welcoming atmosphere. The staff is praised for their excellence, and the facility provides three meals a day alongside a variety of activities such as bingo, karaoke, happy hour, movie nights, and card games, fostering active communication and companionship among residents.

Family members express high satisfaction with the facility, highlighting the exceptional kindness of the staff, excellent communication, and the daily housekeeping. The presence of a community pet cat is particularly appreciated for its positive impact on residents. Despite one negative review regarding professionalism and employee treatment, the overall sentiment remains overwhelmingly positive.

Residents are given a balance of independence and attention, contributing to improvements in their quality of life. The staff's dedication is noted as a calling rather than just a job, with a deep care for the residents' well-being. The facility's design promotes socialization, featuring both large and small communal areas for activities and family visits. Despite some concerns about room sharing and cost, many families recommend Heritage Manor for its great meals, activities, personal care, and clean environment.

Visitors and families commend the cozy atmosphere, engaging activities, and the community's nurturing culture. The director and staff receive high marks for their communication, engagement, and support, ensuring residents feel loved and part of the community. The facility may not be the most luxurious, but its homeliness and inviting nature are consistently praised, along with the happiness of its residents and the presence of pets.