Heritage Manor Healthcare Center

Reviews of Heritage Manor Healthcare Center present a mixed picture of the facility's quality of care, cleanliness, and staff responsiveness. Some reviewers have praised the center for its attentive and qualified nursing staff, successful rehabilitation programs, and the overall improvement in their loved ones' health. Positive comments highlight the facility's ability to provide effective care, even in an older building, and the dedication of the staff to their residents' recovery and well-being.

However, several reviews raise serious concerns about the level of care and attention provided to residents. Issues cited include neglect, unresponsiveness to emergency situations, inadequate feeding, and failure to administer necessary medications. Some reviewers have reported instances of unprofessional behavior by staff, poor facility cleanliness, and a lack of proper communication and care planning. Concerns about the facility's handling of serious health conditions, leading to hospitalizations and, in one case, a resident's death, have been particularly alarming.

While some families have had positive experiences, noting improvements in their loved ones' conditions and praising the staff's efforts, others caution against choosing this facility due to their negative experiences. The reviews suggest a need for prospective residents and their families to carefully consider and monitor the care provided at Heritage Manor Healthcare Center.