📞 Call for pricing and availability: (800) 780-8101
Heritage Living Center
1175 Morningside Drive, Conway, AR 72034
For Pricing & Availability
(800) 780-8101To Reach a Resident
(501) 327-7642Estimated Pricing
Price Comparison
Heritage Living Center Description
Heritage Living Center is a very large 140 bed community that offers assisted living, memory care, nursing care, respite care and rehabilitation and is located in Conway, Arkansas. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 8 out of 10 making it the 9th highest rated community in the city out of 13 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Conway
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Conway
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Conway
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for Heritage senior living facility present a mixed picture, with some families expressing deep dissatisfaction and others praising the care their loved ones received. Concerns raised include serious neglect leading to a resident's death, violations of COVID restrictions, aggressive behavior towards residents, and issues with personal belongings being lost or misplaced. One family detailed a distressing experience where their father's health deteriorated under the facility's care, leading to his death, and his personal belongings were lost. Another review mentioned a resident's wallet disappearing after their passing, adding to the family's grief.
On the other hand, several reviews highlight positive experiences, describing the staff as welcoming, helpful, and treating residents like family. Some families noted great rehab experiences, with loved ones successfully regaining independence. The facility was commended for its cleanliness, professional admission process, and the caring nature of its staff. One review shared a heartfelt story of recovery and gratitude towards the staff for their support and encouragement.
While some reviews recommend Heritage for its service and care, others strongly advise looking for alternative care options due to their negative experiences. The contrasting experiences underline the importance of thorough research and consideration when choosing a care facility for loved ones.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
5
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: April 3, 1996
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 140
Total current residents: 127
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 9
Number of payment denials: 1
Number of fines: 4
Total cost of fines: $32115
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-09 | 2023-06-08 | F | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2023-05-09 | 2023-06-08 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-01-11 | 2022-03-16 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2020-11-04 | 2020-12-22 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2020-11-04 | 2020-12-22 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-11-04 | 2020-12-22 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-11 | 2023-06-08 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2023-05-11 | 2023-06-08 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2023-05-11 | 2023-06-08 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-08-26 | 2021-09-26 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2021-08-26 | 2021-09-26 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-08-26 | 2021-09-26 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-13 | 2022-02-11 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-01-13 | 2022-02-11 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-01-13 | 2022-02-11 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-01-13 | 2022-02-11 | E | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-01-13 | 2022-02-11 | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-01-13 | 2022-02-11 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-01-13 | 2022-02-11 | F | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-01-13 | 2022-02-11 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-01-13 | 2022-02-11 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-13 | 2022-02-11 | E | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2022-01-13 | 2022-02-11 | D | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2021-07-15 | 2021-08-12 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-07-15 | 2021-08-12 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-07-15 | 2021-08-12 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2021-07-15 | 2021-07-15 | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2021-07-15 | 2021-08-12 | D | Quality of Life and Care Deficiencies | Provide appropriate foot care. |
| 2021-07-15 | 2021-08-12 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-15 | 2021-08-12 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-29 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-02-24 | 2021-03-24 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-09-21 | 2020-10-08 | E | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-09-21 | 2020-10-08 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-09-21 | 2020-10-08 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-09-21 | 2020-10-08 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-11-13 | 2020-12-14 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2020-11-13 | 2020-12-14 | E | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2020-11-13 | 2020-12-14 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2020-11-13 | 2020-12-14 | E | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-11-13 | 2020-12-14 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-11-13 | 2020-12-14 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-11-13 | 2020-12-14 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2020-11-13 | 2020-12-14 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-11-13 | 2020-12-14 | E | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2020-11-13 | 2020-12-14 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-11-13 | 2020-12-14 | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2020-11-13 | 2020-12-14 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-11-13 | 2020-12-14 | E | Administration Deficiencies | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| 2020-11-13 | 2020-12-14 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-11-13 | 2020-12-14 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-13 | 2020-12-14 | F | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2020-11-13 | 2020-12-14 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-11-13 | 2020-12-14 | E | Infection Control Deficiencies | Report COVID19 data to residents and families. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-03-20 | $13,811 |
| 2020-11-13 | $7,615 |
| 2021-07-15 | $5,000 |
| 2021-08-26 | $9,750 |
| 2022-01-13 | $9,750 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2018-03-20 | 6 |
| 2022-01-13 | 41 |
What is in the Neighborhood
- The closest city is Conway which is 1.5 miles away and has a population of 64,980 (large town).
- The average income is $68,243, which is high compared to other zip codes.
- Weather
- High Temperature: 84
- Low Temperature: 42
- Average Temperature: 64.3
- Day Breakdown: The area gets 165 days of rain, 2 days of snow and 196 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 9.74 per 100 people which is very high compared to other cities.
- Violent Crime: 2.14 incidents per 100 people
- Property Crime: 4.31 incidents per 100 people
- Drug-Related Crime: 2.24 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Walmart Neighborhood Market
0.2 miles awayWalmart Supercenter
1.9 miles awaySam's Club
3.6 miles awayHarps Food Store
9.3 miles awayGrocery Outlet
9.9 miles awayTransportation
Morrilton
16.2 miles awayNone Found
Banks
Arvest Bank
1.4 miles awayFirst Service Bank
1.6 miles awayCentennial Bank
1.6 miles awayBank OZK
1.6 miles awayBank of America
1.7 miles awayHospitals
Conway Regional Medical Center
0.7 miles awayConway Regional Rehabilitation Hospital
0.7 miles awayBaptist Health Medical Center-Conway
3.6 miles awayCHI St. Vincent Morrilton
15.2 miles awayUnited Methodist Behavioral Hospital
15.6 miles awayPharmacies
Walgreens
1.7 miles awayCVS Pharmacy
1.7 miles awayWalmart Pharmacy
18.6 miles awayWal-mart Pharmacy
19.7 miles awayExpress Pharmacy
23.1 miles awayDentists
Orthodontic Associates
0.4 miles awayMonarch Dental
1.6 miles awayAffordable Dentures Of Conway
2.5 miles awayAspen Dental
3.6 miles awayMayflower Family Dentistry
9.2 miles awayParks
Pompe Park
0.1 miles awayTucker Creek Walking/Bike Trail
0.2 miles awayGatlin Park
0.4 miles awayLaurel Park
0.5 miles awayJewel Moore Nature Reserve
1.3 miles awayPlaces of Worship
Cornerstone Bible Fellowship
24.3 miles awayShopping
Pavillion in the park
22.7 miles awayMcCain Mall
24.8 miles awayCulture
James H. Clark Auditorium
0.5 miles awayReynolds Performance Hall
1.5 miles awayLantern Theatre
1.6 miles awayM2Gallery
21.1 miles awaycantrell gallery
22.6 miles awayRestaurants
Casa Catrina
1.4 miles awayDiablos Tacos
1.5 miles awayPanda Wok
1.5 miles awaySharks
1.5 miles awayEat My Catfish
1.6 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of AR. It is a large-sized community with 140 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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