Heritage Lake Country

Positive Reviews:

• Many reviewers praise the hardworking and caring staff, highlighting the exceptional care their loved ones receive.
• Activities directors and staff are commended for keeping residents engaged and social.
• Improvements in staff consistency and care quality are noted, especially post-pandemic.
• Some families have had positive experiences with the care and communication during difficult times, including during the COVID-19 pandemic.
• Facility aesthetics and the quality of some staff members, like maintenance and certain caregivers, receive positive mentions.

Negative Reviews:

• Several reviews criticize management, particularly the executive director, for poor communication and handling of concerns.
• There are reports of understaffing issues leading to inadequate care, including missed meals and unattended resident needs.
• Complaints about high staff turnover, including executive directors and nurses, which impacts the quality of care.
• Some reviewers express concerns over resident safety, including unreported falls and medication mishandling.
• Issues with facility management, including the handling of complaints and the overall environment, are highlighted.

Mixed Feedback:

• The facility is described as beautiful, but some reviewers note that amenities like the pool are not accessible to all residents.
• While some experiences with staff and care are positive, others report significant concerns with management and staff behavior.
• Changes in management and staff are seen as both positive and negative, depending on the reviewer's experience.