Heritage Inn of Charlottesville

The Heritage Inn has received a variety of reviews from residents and their families. Many highlight the exceptional care and attention provided by the staff across different departments, including nursing, office personnel, dining room staff, activities coordinators, maintenance, housekeeping, laundry, and reception. The environment is described as warm, loving, and family-oriented, with clean and well-maintained facilities. Residents are reported to be well-fed, happy, and engaged in various activities such as bingo, physical therapy, and occasional outings.

However, some reviews express concerns, including experiences of a "bait and switch" tactic related to moving residents to different units without prior notice, and issues with the memory care unit's accessibility and the responsiveness of staff to phone calls. There are also mentions of the facility being older and noisier, with some shared rooms making family visits challenging. Additionally, concerns about extra charges and the quality of outdoor spaces have been noted.

Despite these concerns, many families have praised the compassionate, responsible staff and the sense of community at The Heritage Inn. The facility is recommended for its dementia/Alzheimer's care, with staff adept at managing residents' needs and ensuring they feel at home. The dining options and activities available are appreciated, contributing to a positive living experience for many residents.

Overall, while some reviews suggest room for improvement in certain areas, the majority of feedback is positive, emphasizing the caring nature of the staff and the quality of care provided to residents.