Heritage Hill Senior Community

Heritage Hill has received a mix of reviews from residents, their families, and staff. Many highlight the exceptional care, sense of community, and the facility's ability to make residents feel at home. One reviewer mentioned their 99-year-old mother is happier and healthier since moving in, enjoying personalized care like her favorite tea and a special birthday celebration. The staff's dedication to ensuring residents' needs are met, from medication management to daily personal care, is frequently praised.

Employees, including a former receptionist now Business Office Manager and the Marketing Director, commend the facility for its commitment to residents and their families, describing it as a place where everyone becomes an extension of a large family. Activities ranging from art classes to music therapy are highlighted as key components of the vibrant community life at Heritage Hill.

However, not all feedback is positive. Some reviews express concerns over unreported falls, slow response times, and missing personal items. One reviewer felt the leadership was lacking and that the cost did not match the level of service provided. Another shared a negative experience regarding the handling of complaints and accountability for lost items.

Despite these criticisms, many testimonials affirm the facility's quality of care, cleanliness, and the warm, welcoming atmosphere created by both staff and residents. Heritage Hill is described as a place where individual needs are respected and met with compassion, making it a recommended choice for those seeking assisted living or memory care services.