📞 Call for pricing and availability: (800) 780-8101
Heritage Health Services
1119 N Wisconsin St, Port Washington, WI 53074
For Pricing & Availability
(800) 780-8101To Reach a Resident
(262) 284-5892Estimated Pricing
Price Comparison
Heritage Health Services Description
Heritage Health Services is a community that offers assisted living, memory care, nursing care, skilled nursing and rehabilitation and is located in the town of Port Washington, Wisconsin. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 3.9 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Port Washington
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Port Washington
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Concerns about staff not wearing masks and displaying bad attitudes towards residents.
- Reports of theft by caregivers, including credit cards and personal items.
- Allegations of physical abuse by CNAs towards residents.
- Complaints about neglect, including residents being left unattended and in unsanitary conditions.
- Issues with medication management, including delays and errors.
- General dissatisfaction with the facility's cleanliness, staffing levels, and resident care.
- Accusations of staff smoking inappropriately and littering.
- Claims of poor communication and unprofessional behavior from staff.
- Concerns about the facility's environment being dark, dreary, and smelling of urine.
Positive Reviews:
- Some reviews highlight 24-7 care, skilled nursing, and rehab services.
- Several staff members, including nurses and CNAs, were praised for being excellent and compassionate.
- Some residents and their families experienced kindness, caring, and helpfulness from the staff.
- A few reviews mention dedicated staff at specific locations.
Mixed Reviews:
- While some staff members were commended for their compassion, the overall management and corporate oversight were criticized.
- Food quality received mixed feedback, with some appreciating it despite other concerns.
Overall: The facility has received a range of reviews, from highly critical to appreciative of certain staff members. Concerns about neglect, unprofessional behavior, and facility conditions were common, though some positive experiences with care and staff attentiveness were also noted.
Reviews
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Health
Services
Activities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: June 1, 1996
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 74
Total current residents: 20
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 14
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $35155
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-25 | 2023-03-10 | F | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2023-01-25 | 2023-03-10 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2023-01-25 | 2023-03-10 | E | Egress Deficiencies | Install proper backup exit lighting. |
| 2023-01-25 | 2023-03-10 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-01-25 | 2023-03-10 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2023-01-25 | 2023-03-10 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2023-01-25 | 2023-03-10 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2023-01-25 | 2023-03-10 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2023-01-25 | 2023-03-10 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2023-01-25 | 2023-03-10 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-10-12 | 2021-11-10 | F | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2021-10-12 | 2021-11-10 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2021-10-12 | 2021-11-10 | E | Egress Deficiencies | Install proper backup exit lighting. |
| 2021-10-12 | 2021-11-10 | F | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2021-10-12 | 2021-11-10 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-10-12 | 2021-11-10 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2021-10-12 | 2021-11-10 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-10-12 | 2021-11-10 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-10-12 | 2021-11-10 | E | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2021-10-12 | 2021-11-10 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-10-12 | 2021-11-10 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2021-10-12 | 2021-11-10 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-10-12 | 2021-11-10 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have power receptacles that are properly grounded. |
| 2019-08-21 | 2019-09-21 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-08-21 | 2019-09-21 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2019-08-21 | 2019-09-21 | E | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2019-08-21 | 2019-09-21 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-08-21 | 2019-08-27 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-03-19 | $23,671 |
| 2021-01-28 | $9,750 |
| 2021-01-28 | $15,000 |
| 2021-03-15 | $655 |
| 2021-06-24 | $15,000 |
| 2021-06-24 | $9,750 |
| 2023-01-26 | $15,000 |
What is in the Neighborhood
- The closest city is Port Washington which is 1.0 miles away and has a population of 11,576 (small town).
- The average income is $74,463, which is high compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 22
- Average Temperature: 48.0
- Day Breakdown: The area gets 130 days of rain, 56 days of snow and 178 days of sun
- Precipitation: 1.7 inches a year
- The crime rate is 1.92 per 100 people which is low compared to other cities.
- Violent Crime: 0.33 incidents per 100 people
- Property Crime: 0.77 incidents per 100 people
- Drug-Related Crime: 0.42 incidents per 100 people
- The average life expectancy in zip code is 81.25 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 181.0, Moderate Days 29.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Piggly Wiggly
2.9 miles awayWalmart Supercenter
2.9 miles awayCostco
5.8 miles awayAldi
6.1 miles awayMeijer
6.5 miles awayNone Found
Bus Stations
Grafton Park & Ride
5.2 miles awayCedarburg Park & Ride
8.7 miles awayVenture Court
12.5 miles awayBrown Deer & Port Washington
15.7 miles awayPort Washington & Riverpoint
15.8 miles awayBanks
Kohler Credit Union
2.8 miles awayBMO Harris Bank
2.8 miles awayPort Washington State Bank
6.0 miles awayState Bank of Newburg
9.0 miles awayU.S. Bank
9.3 miles awayHospitals
Aurora Medical Center in Grafton
5.6 miles awayAscension Columbia St. Mary's Hospital Ozaukee
9.9 miles awayWheaton Franciscan Healthcare
15.6 miles awayFroedtert West Bend Hospital
16.4 miles awayFroedtert Menomonee Falls Hospital
21.0 miles awayPharmacies
Walgreens
2.8 miles awayCVS Pharmacy
10.2 miles awayFroedtert Prescription Center
12.4 miles awayWalmart Pharmacy
16.4 miles awaySynergy Clinic
16.5 miles awayDentists
ATI Physical Therapy
15.5 miles awayAspen Dental
15.5 miles awayFox Point Dental Studio
15.7 miles awayForwardDental
17.2 miles awayDr. Timothy E. Hartley, DDS
21.0 miles awayParks
Port Washington
0.2 miles awayKolbach Park
0.2 miles awaySauk Creek Nature Preserve
0.6 miles awayKnellsville
0.6 miles awayTown of Port Washington
0.7 miles awayNone Found
Shopping
Bayshore
19.2 miles awayCulture
outdoor classrom
8.2 miles awayOzaukee Art Center
9.0 miles awayThe Pink Llama Gallery
9.3 miles awayCedarburg Cultural Center
9.3 miles awayCedarburg Performing Arts Center
9.5 miles awayRestaurants
Rivers Edge Restaurant
3.4 miles awayCharcoal Grill
6.3 miles awayMilwaukee Ale House
6.9 miles awayHefner's Custard
8.7 miles awayNo No's
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