📞 Call for pricing and availability: (800) 780-8101
Heritage Hall West
61 Cooper Street, Agawam, MA 01001
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 786-8000Estimated Pricing
Price Comparison
Heritage Hall West Description
Heritage Hall West is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Agawam, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 7.6 out of 10 making it the 7th highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Agawam
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Agawam
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Agawam
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for Heritage Hall West show a wide range of experiences. Some reviewers have praised the facility for its compassionate, attentive staff and the quality of care their loved ones received. They highlighted the staff's efforts to make residents feel at home, even amidst challenging circumstances like the pandemic. Positive experiences also include the facility being clean, the staff being knowledgeable and caring, and the comprehensive care provided, including physical, occupational, and respiratory therapy.
However, there are several concerning reports of neglect, mismanagement, and inadequate care. Some reviews mention serious issues such as neglect leading to near-death experiences, incorrect medication being administered, and a lack of proper communication and emergency procedures. Concerns about the facility's cleanliness, staffing levels, and the quality of food were also raised. Additionally, there were reports of unprofessional behavior from the management and staff, including rudeness and lack of compassion towards both residents and their families.
Overall, while some families have had positive experiences with Heritage Hall West, others have faced significant challenges and recommend seeking alternative care options. The mixed reviews highlight the importance of thorough research and consideration when choosing a care facility for a loved one.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: May 1, 1976
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 164
Total current residents: 103
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-04 | 2023-06-15 | D | Smoke Deficiencies | Have proper openings in smoke barrier doors. |
| 2023-05-04 | 2023-06-16 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-06-02 | 2021-06-24 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-06-02 | 2021-06-25 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-06-19 | 2019-07-05 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-06-19 | 2019-07-26 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-17 | 2023-02-10 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-04-26 | 2023-06-06 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2023-04-26 | 2023-06-06 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-04-26 | 2023-06-06 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2023-04-26 | 2023-06-06 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-04-26 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2023-04-26 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2023-04-26 | 2023-06-06 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2023-04-26 | 2023-06-06 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-04-26 | 2023-06-06 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-04-26 | 2023-06-06 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2021-05-03 | 2021-06-16 | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2021-05-03 | 2021-06-16 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-05-03 | 2021-06-16 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-05-03 | 2021-06-16 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-05-03 | 2021-06-16 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2021-05-03 | 2021-06-16 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-05-03 | 2021-06-16 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-05-03 | 2021-06-16 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-06-03 | 2021-06-25 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-09 | 2021-01-18 | E | Administration Deficiencies | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| 2019-06-06 | 2019-07-20 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-06-06 | 2019-07-20 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-06-06 | 2019-07-20 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2019-06-06 | 2019-07-20 | B | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-06-06 | 2019-07-20 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-06-06 | 2019-07-20 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Provide appropriate foot care. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2019-06-06 | 2019-07-20 | D | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| 2019-06-06 | 2019-07-20 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-06-06 | 2019-07-20 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-06-06 | 2019-07-20 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2019-06-06 | 2019-07-20 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-06-06 | 2019-07-20 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-06-06 | 2019-07-20 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-02-06 | $38,630 |
| 2019-08-08 | $8,626 |
What is in the Neighborhood
- The closest city is Agawam which is 0.8 miles away and has a population of 28,761 (mid sized town).
- The average income is $64,889, which is high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.7
- Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
- Precipitation: 1.4 inches a year
- The crime rate is 3.75 per 100 people which is average compared to other cities.
- Violent Crime: 0.95 incidents per 100 people
- Property Crime: 2.13 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
PriceRite
1.2 miles awayBig Y
1.2 miles awayGeissler's Supermarket
1.5 miles awayFood Zone
2.8 miles awayAldi
3.3 miles awayNone Found
Bus Stations
Hertiage Nursing Home
0.1 miles awayMAIN / COOPER
0.2 miles awayMAIN / FEDERAL
0.3 miles awayMAIN / EDWARD
0.6 miles awayMAIN / ALBERT
0.6 miles awayBanks
TD Bank
2.2 miles awayWebster Bank
5.5 miles awayWestfield Bank
5.6 miles awayUnited Bank
6.5 miles awayKeyBank
6.7 miles awayHospitals
Mercy Medical Center
2.5 miles awayBaystate Medical Center
2.8 miles awayShriners Hospitals for Children - Springfield
3.1 miles awayVibra Hospital of Western Massachusetts
4.5 miles awayWestern Massachusetts Hospital
4.6 miles awayPharmacies
CVS
1.9 miles awayCVS Pharmacy
3.2 miles awayWalgreens Pharmacy
3.2 miles awayWalgreens
3.6 miles awayRite Aid
6.7 miles awayDentists
Zubkov Dental
6.4 miles awayAspen Dental
6.6 miles awayDr. Dental
6.8 miles awayOakdale Dental Associates, PC
8.3 miles awayHampshire Family Dental
16.5 miles awayParks
Perry Lane Park
0.7 miles awayMemorial Field
0.7 miles awaySchool Street / River Road Park
1.2 miles awayMcGrath's Park
1.2 miles awaySt. John"S Field
1.2 miles awayPlaces of Worship
First Church of Christ, Congregational
2.1 miles awayShopping
Tower Square Mall
2.0 miles awayEnfield Square
6.1 miles awayHolyoke Shopping Center
7.1 miles awayEastfield Mall
7.8 miles awayThornes Marketplace
16.4 miles awayCulture
Majestic Theatre
1.8 miles awayCityStage Symphony Hall
2.0 miles awayParamount Theater
2.1 miles awayFuller Arts Center
3.4 miles awayAppleton Auditorium
3.4 miles awayRestaurants
Boston Bay Pizza 3
0.2 miles awayChina Star
0.2 miles awayMain Street Grille
0.2 miles away141 Main Street
0.4 miles awayMurphy's Pub
1.1 miles awayGet exact pricing & check availability
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